Sales & Operations Advisor in Training

DriveTime; Independence (MO); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(K), life insurance, disability

Growth opportunities

Tuition reimbursement

Wellness program

Base pay with monthly bonus contests

Consistent schedule; Sundays closed

Paid time off and holidays

Job summary

DriveTime is seeking a Customer Experience & Sales Support role to greet customers, present vehicle features, and assist with financing basics. You will nurture internet leads, schedule appointments, and support the sales team with test drives and follow-up activities.

The role emphasizes teamwork, multi-department collaboration, and keeping operations organized while ensuring a positive customer journey through the dealership. A valid driver's license and a customer-first attitude are required.

Qualifications

• High School Diploma or GED required; Associates or bachelor's preferred or equivalent experience.
• 1–3 years related work experience in hospitality, sales or retail with a fast-paced, customer-facing environment.
• Must be 18 years of age and have a valid driver's license with a good driving record.
• Ability to pass a drug test and a background check.

Responsibilities

• Greet customers in a friendly, professional manner and create a positive dealership experience.
• Assist Sales & Operations Advisors during the purchasing process and explain financing basics.
• Follow up with internet leads, phone inquiries and showroom guests to nurture relationships.
• Schedule appointments and maintain communication with prospective customers via phone, text and email.
• Support sales team with test drives, vehicle presentations and customer follow-up activities.
• Assist with processing paperwork including down payments and loan documentation.
• Maintain vehicle inventory presentation and showroom organization.
• Work with the sales and management teams to achieve dealership goals.

Skills

Customer service

Sales experience

Hospitality experience

Retail experience

Team collaboration

Willingness to learn

Education

High School Diploma or GED

Associates or Bachelor's preferred

Tools

Internal dealership systems

Job description

What’s Under The Hood DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership. We embrace a transparent pricing approach, eliminating haggling and gimmicks, and reconditioning centers where we breathe new life into pre‑owned vehicles. If you have drive and want to make an impact, we’d love for you to make a difference with us!

Key Responsibilities

Customer Experience & Sales Support

• Greet customers in a friendly, professional manner and create a positive dealership experience.
• Assist Sales & Operations Advisors during the purchasing process including presenting vehicle features, pricing, financing basics, and dealership services to confidently assist customers.
• Follow up with internet leads, phone inquiries, and showroom guests to nurture relationships and maintain engagement.
• Schedule appointments and maintain consistent communication with prospective customers through phone calls, text and email using the expected nurture strategy.
• Support the sales team with test drives, vehicle presentations, and customer follow‑up activities.

Dealership Operations Support

• Assist with processing paperwork including down payments, title documents, trade information, and loan paperwork.
• Support daily dealership operations by helping where needed across departments.
• Maintain vehicle inventory presentation and showroom organization.
• Help maintain operational flow, organization, and accountability throughout the dealership.
• Utilize internal technical systems to support dealership operations and ensure a seamless end‑to‑end customer journey.

Team Collaboration

• Work closely with the sales and management teams to support and achieve dealership goals.
• Be cross‑trained in multiple dealership functions to provide operational flexibility while completing assigned tasks.
• Contribute to a positive, energetic, and team‑oriented workplace culture.
• Adapt quickly to changing priorities and business needs.

Qualifications

• High School Diploma or GED required; Associates or bachelors preferred or equivalent experience.
• 1 – 3 years related work experience. Minimum of 1 year of experience in hospitality, sales and/or retail with a fast‑paced, customer‑facing environment.
• Ability to progress through a multi‑phase learning certification of Level 1 and 2 assuming increasing responsibility for sales and operations.
• Positive attitude with a willingness to learn and grow.
• Valid driver’s license and acceptable driving record for the previous 3 years.
• Must be at least 18 years of age.
• Ability to pass a drug test and a background check.

Perks

• Medical, dental, and vision coverage; DriveTime covers a sizable portion of insurance premiums to provide top‑tier healthcare.
• 401(K), company‑paid life insurance, short and long‑term disability coverage.
• Growth opportunities with roughly 1,000 employees promoted each year.
• Tuition reimbursement for professional development.
• Wellness program including coaching, activity incentives, and discounts on medical premiums.
• Competitive pay and monthly bonus share with sales contests.
• Consistent work schedule, closed on Sundays.
• Paid time off for full‑time and part‑time employees, including wellness days and holidays.

Anything Else?

DriveTime Family of Brands is Great Place to Work Certified! Ninety percent of our employees say they feel right at home here. We are recognized by Comparably for Best Company for Diversity, Best Company Culture, and Best Company Leadership, and by Phoenix Business Journal as a Healthiest Employer.

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug‑free, tobacco‑free workplace and an Equal Opportunity Employer.