Customer Sales and Service Representative

LGG Industrial; University Park (IL); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid vacation

Paid holidays

Short/Long-term disability

Dental insurance

Vision insurance

Parental leave

Referral program

Job summary

LGG Industrial is seeking a dependable Customer Service Representative to support industrial sales and branch operations in University Park, IL. You will prepare quotes, process orders, monitor inventory, and collaborate with the sales team to service B2B customers.

The ideal candidate has 1+ year in B2B customer service or inside sales, strong communication, basic math skills, and proficiency with MS Word/Excel, email, and ERP systems. Ability to work in a fast-paced environment is essential.

Qualifications

• 1+ year of B2B customer service or inside sales experience.
• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to multitask, prioritize, and work independently.
• Basic math skills (fractions/decimals).
• Familiarity with MS Word/Excel, email, and ERP software.

Responsibilities

• Respond to customer inquiries and process requests in the company’s sales system.
• Prepare sales quotes using product and pricing information.
• Enter and manage customer orders accurately.
• Partner with outside sales reps and branch leadership.
• Monitor inventory, order status, and delivery commitments.
• Expedite orders and update customers as needed.
• Assist with establishing new customer accounts.
• Support accounts receivable and collections follow-up.
• Provide product/service support to internal and external customers.
• Build strong customer and team relationships.
• Help the branch achieve sales and growth goals.
• Follow all safety policies and procedures.

Skills

Customer service

Inside sales

Order processing

Communication

Multitask

Education

High school diploma

Tools

ERP system

MS Word

MS Excel

Email

Customer portals

Job description

*Customer Service Representative – Industrial Sales*LGG Industrial is seeking a dependable and customer-focused *Customer Service Representative* to support our industrial sales and branch operations. In this role, you will prepare customer quotes, process orders and inquiries, monitor inventory and delivery commitments, and partner with our sales team to provide excellent service to business-to-business customers.The ideal candidate has experience in *customer service, inside sales, order processing, or industrial distribution* and is comfortable working in a fast-paced environment.*What You’ll Do** Respond to customer inquiries and process requests in the company’s sales system* Prepare sales quotes using product and pricing information* Enter and manage customer orders accurately* Partner with outside sales representatives and branch leadership* Monitor inventory, order status, and delivery commitments* Expedite orders when necessary and communicate updates to customers* Assist with establishing new customer accounts* Support accounts receivable and collection follow-up* Provide product and service support to internal and external customers* Build strong customer and team relationships* Help the branch achieve its sales and growth goals* Follow all company safety policies and procedures*What We’re Looking For** At least one year of business-to-business customer service experience* High school diploma or equivalent* Strong customer service and communication skills* Ability to multitask, prioritize, and work independently* Basic math skills, including fractions and decimals* Comfortable using Microsoft Word, Excel, email, and customer portals* Ability to learn and use ERP and company software* Reliable transportation* Availability for occasional overtime, nights, or weekends when required*Preferred Experience** One to three years of customer service or inside sales experience* Industrial distribution, manufacturing, or related industry experience* Previous experience using an ERP or order-management system* Knowledge of industrial hose, gasket, or conveyor products_Compensation range: $23-$30/hr (depending on industry experience) _*Why Join LGG Industrial?*You’ll play an important role in supporting customers, strengthening sales relationships, and helping your local branch grow. This is an opportunity to build valuable experience in customer service, inside sales, order management, and industrial distribution.*Apply today if you’re ready to bring your customer-service skills to a collaborative, fast-paced industrial sales team.**Total Rewards** Competitive compensation plan, with a bonus potential* Health Benefits: medical, dental, vision, short term and long-term disability – available 1st of month following the date of hire* 401k with company match* Paid vacation, holidays and sick time*Equal Opportunity Employer*It is our policy to employ qualified persons without regard for veteran or disability status.Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.Qualified Candidates Only. Although we appreciate your interest, only those selected for an interview will be contacted.Pay: $23.00 - $30.00 per hourBenefits:* 401(k)* Dental insurance* Health insurance* Paid time off* Parental leave* Referral program* Vision insuranceApplication Question(s):* How many years of experience with Gasket and/or Industrial Hose?Experience:* Industrial Sales: 1 year (Required)Ability to Commute:* University Park, IL 60484 (Required)Work Location: In person