Customer Sales and Service Representative

Branham Corp; Baton Rouge (LA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation plan

Health Benefits

401(k) with company match

Paid vacation, holidays and sick time

Job summary

Branham Corp in Baton Rouge, LA, is seeking a Customer Sales and Service Representative. This full-time role involves providing vital support to Sales Representatives and ensuring customer satisfaction. Key responsibilities include processing inquiries, coordinating account activities, and maintaining safety protocols.

The ideal candidate will have a High School Diploma, excellent communication and customer service skills, and at least 1 year of experience in business-to-business customer service. Comprehensive health benefits and a competitive compensation plan are included.

Qualifications

• Minimum of 1 year Business-to-Business Customer Service Experience.
• Background checks and drug screening may be required.
• Ability to work nights and weekends as required.

Responsibilities

• Maintain 100% commitment to safety policies.
• Process incoming inquiries into the company sales system.
• Assist in creating and establishing new accounts.

Skills

Excellent customer service skills

Professional interaction

Independent work

Excellent communication skills

Proficiency in math skills

Moderate computer skills

Education

High School Diploma or Equivalent

Tools

Microsoft Word

Microsoft Excel

ERP system

Job description

Role Profile

Position: Customer Sales and Service Representative

Job Location: Baton Rouge, LA

Job Type: Full-Time

Summary of the Role

The function of the Customer Sales and Service Representative is to provide direct support to the Branch Managers and Sales Representatives in the ongoing development of existing and prospective LGG Industrial customers to ensure that the Branch is able to meet its growth targets.

Responsibilities

• Maintain 100% commitment to safety policies and procedures.
• Partner with Sales Representatives to provide sales quotes.
• Process incoming inquiries into the company sales system.
• Quote customers using working knowledge of product.
• Successfully achieve budgeted Branch sales goals.
• Assist A/R personnel in creating and establishing new accounts and follow up on collections.
• Coordinate with Sales Representatives and Branch management to keep account activities updated.
• Monitor delivery date commitments and expedite where appropriate.
• Monitor customer specific inventory for sales order fulfillment.
• Build and maintain strong internal and external relationships.
• Provide technical/service support to account management, branch management and internal and external customers.
• Perform other duties as trained and qualified for.

Skills and Abilities

• Excellent customer service skills.
• Ability to interact with customers and team members in a professional manner.
• Can work independently and prioritize responsibilities.
• Excellent communication skills, both oral and written.
• Proficiency in math skills including addition, subtraction, multiplication and division in units of measure.
• Perform calculations using whole numbers, fractions, and decimals.
• Moderate computer skills including MS Word, Excel, internet, customer portals and email.
• Must be able to utilize company software successfully.

Minimum Qualifications

• Minimum of 1 year Business-to-Business Customer Service Experience.
• High School Diploma or Equivalent.
• Must be 18 years of age or older.
• Moderate computer skills including MS Word, Excel, internet, customer portals and email.
• Ability to perform basic math.
• Reliable transportation is a must.
• Ability to work nights and weekends, as required.
• Ability to work overtime, as required.
• Background checks and drug screening may be required (by Company, Customer or DOT requirements in working on‑site and operating equipment as required or permitted by law).

Preferred Qualifications

• 1-3 years of customer service experience in industrial distribution.
• Previous experience utilizing an ERP system.
• Product knowledge in hose, gasket and conveyor systems a plus.

Physical Requirements and Work Environment

This position is primarily based in an office environment but may occasionally require visits to the warehouse for order‑related follow‑ups. The warehouse environment may include fluctuating temperatures (both hot and cold), varying noise levels, exposure to dust, and other typical elements of an active industrial environment.

Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of this role.

Ability to work in a stationary position for extended periods of time, frequent operation of a computer, keyboard, mouse, and other standard office equipment.

Ability to comprehend and follow instructions and safety procedures.

Ability to read, write and communicate in English.

Ability to comprehend documents such as safety rules, operating and maintenance instructions, inventory sheets, and procedure manuals.

Ability to respond to safety signals, alarms, and verbal instructions.

Ability to work in varying environmental conditions, including exposure to temperature changes, dust, and warehouse noise.

Ability to wear required personal protective equipment (PPE) such as gloves, safety glasses, steel‑toed footwear, hearing protection, or hard hats when required.

Total Rewards

• Competitive compensation plan with bonus potential.
• Health Benefits: medical, dental, vision, short term and long‑term disability – available 1st of month following the date of hire.
• 401(k) with company match.
• Paid vacation, holidays and sick time.

Equal Opportunity Employer

It is our policy to employ qualified persons without regard for veteran or disability status. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position. Qualified Candidates Only.