Customer Sales and Service Representative

Branham Corp; Houston (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation plan

Health benefits

401k with company match

Paid vacation and holidays

Job summary

Branham Corp is seeking a Customer Sales and Service Representative in Houston, TX to support Branch Managers and Sales Representatives in developing and maintaining customers. You will help achieve growth targets and ensure excellent customer service.

The ideal candidate should have at least one year of B2B customer service experience and possess excellent communication and multitasking skills. A competitive compensation plan, health benefits, and a 401k with company match are offered.

Qualifications

• Minimum of 1 year Business to Business Customer Service Experience.
• Must be 18 years of age or older.
• Reliable transportation is a must.

Responsibilities

• Maintain commitment to safety policies.
• Process incoming inquiries into the sales system.
• Quote customers using product knowledge.
• Assist in creating and establishing new accounts.

Skills

Customer service skills

Professional interaction

Independent work

Multitasking

Communication skills

Mathematical skills

Moderate computer skills

Education

High School Diploma or Equivalent

Tools

MS Word

Excel

ERP system

Job description

About This Opportunity

LGG INDUSTRIAL is a solutions‑driven national distributor of hoses, gaskets, and conveyor products. The Customer Sales and Service Representative will support Branch Managers and Sales Representatives in developing and maintaining LGG Industrial customers to achieve growth targets.

Role Profile

Position: Customer Sales and Service Representative

Job Location: Houston, TX

Job Type: Full‑Time

Status: Non‑Exempt

Summary of the Role

The function of the Customer Sales and Service Representative is to provide direct support to the Branch Managers and Sales Representatives in the ongoing development of existing and prospective LGG Industrial customers to ensure that the Branch is able to meet its growth targets.

Responsibilities

• Maintain 100% commitment to safety policies and procedures.
• Partner with Sales Representatives to provide sales quotes.
• Process incoming inquiries into the company sales system.
• Quote customers using working knowledge of product.
• Successfully achieve budgeted Branch sales goals.
• Assist A/R personnel in creating and establishing new accounts and follow up on collections.
• Coordinate with Sales Representatives and Branch management to keep account activities updated.
• Monitor delivery date commitments and expedite where appropriate.
• Monitor customer specific inventory for sales order fulfillment.
• Build and maintain strong internal and external relationships.
• Provide technical/service support to account management, branch management, and internal and external customers.
• Perform other duties as trained and qualified for.

Skills and Abilities

• Excellent customer service skills.
• Ability to interact with customers and team members in a professional manner.
• Ability to work independently.
• Ability to work in a fast‑paced environment.
• Ability to multitask and prioritize responsibilities.
• Excellent communication skills, both oral and written.
• Proficiency in math skills including addition, subtraction, multiplication and division in units of measure.
• Ability to perform calculations using whole numbers, fractions, and decimals.
• Moderate computer skills including MS Word, Excel, internet, customer portals and email.
• Ability to successfully utilize the company software.

Minimum Qualifications

• Minimum of 1 year Business to Business Customer Service Experience.
• High School Diploma or Equivalent.
• Must be 18 years of age or older.
• Moderate computer skills including MS Word, Excel, internet, customer portals and email.
• Ability to perform basic math.
• Reliable transportation is a must.
• Ability to work nights and weekends, as required.
• Ability to work overtime, as required.
• Background checks and drug screening may be required.

Preferred Qualifications

• 1–3 years of customer service experience in industrial distribution.
• Previous experience utilizing an ERP system.
• Product knowledge in hose, gasket, and conveyor systems a plus.

Physical Requirements and Work Environment

This position is primarily based in an office environment but may occasionally require visits to the warehouse for order‑related follow‑ups. The warehouse environment may include fluctuating temperatures (both hot and cold), varying noise levels, exposure to dust, and other typical elements of an active industrial environment. Reasonable accommodations are available to support individuals with disabilities. Ability to work in a stationary position for extended periods of time. Frequent operation of a computer, keyboard, mouse, and other standard office equipment. Ability to comprehend and follow instructions and safety procedures. Ability to read, write and communicate in English. Ability to comprehend documents such as safety rules, operating and maintenance instructions, inventory sheets, and procedure manuals. Ability to respond to safety signals, alarms, and verbal instructions. Ability to work in varying environmental conditions, including exposure to temperature changes, dust, and warehouse noise. Ability to wear required personal protective equipment (PPE), such as gloves, safety glasses, steel‑toed footwear, hearing protection, or hard hats when required.

Total Rewards

• Competitive compensation plan, with a bonus potential.
• Health benefits: medical, dental, vision, short‑term and long‑term disability – available 1st of month following the date of hire.
• 401k with company match.
• Paid vacation, holidays, and sick time.

Equal Opportunity Employer

It is our policy to employ qualified persons without regard for veteran or disability status. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position. Qualified Candidates Only.