Customer Sales Analyst-Export/Domestic

Sunrise Plastic Enterprise, INC; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Sunrise Plastic Enterprise, INC. seeks a Customer Service/Logistics Associate to manage sales orders and export/domestic logistics.

You will enter orders, confirm margins, and coordinate with logistics providers for timely shipments while ensuring accurate export documentation. The role requires strong English and Vietnamese communication, sharp analytical skills, and experience in international trade operations.

Qualifications

• Bachelor's degree preferred with focus on supply chain, international trade or economics.
• 3+ years global/international trade ops experience including import/export for North America.
• Experience in freight forwarding, customs brokerage and export trading.
• ITAR/EAR knowledge and delivery Incoterms are a plus.

Responsibilities

• Receive and process customer purchase orders, ensuring accuracy and compliance.
• Enter orders promptly and support changes to ensure timely fulfillment.
• Confirm operating margins meet established criteria and verify customer terms.
• Coordinate with Sales/Operations to track orders and advise on delays.
• Prepare export and regulatory documentation and issue related invoices and packing lists.
• Resolve shipping or documentation issues and liaise with service providers to improve customer experience.

Skills

Analytical

Organizational

Attention to detail

Time management

Communication (EN/VI)

Education

Bachelor's degree preferred (supply chain/logistics/intl trade/economics)

Tools

ITAR/EAR knowledge

Incoterms

Job description

Location:

Houston, TX

Job Id:

203

# of Openings:

1

Job Summary:

The CSA is responsible for ensuring effective sales order management, export/domestic logistics coordination, and export/domestic documentation. Responsible for initial order entry, facilitation of order changes and order fulfillment. Coordinates with logistics providers to export/domestic product timely and prepare accurate export documentation. Leads resolution of service issues that directly impact customer order fulfillment.

The primary function of this position is to serve as the single point of contact for sales and customers to provide consistent, positive customer experiences. This will be done by:

• Receive and process customer purchase orders, ensure orders are accurate in compliance.
• Promptly enter orders received from customers or sales.
• Confirm operating margin meets established criteria.
• Check & verify customer credit terms.
• Verify & confirm customer orders and delivery expectations.
• Maintain close communication with Sales and Operations
• Track orders with purchasing department to ensure timely shipment and advise of any delays.
• Coordinate logistics (inland, ocean, air freight) with purchasing department for 3rd party POs
• Prepare export documentation and regulatory reporting.
• Issues invoices, shipper's letter of instructions, packing lists, certificate of origin and IMO.
• Advise customers of shipping details and document courier packages.
• Work with management to resolve any shipping or documentation issues.
• Submit any DEA, TSCA 12(b), or Export License approval requests and reporting.
• Build and sustain long-term customers’ freight, service providers.
• Create mutually beneficial relationships with customers through establishment of rapport coupled with responsiveness to customer needs (return messages, timely follow-through).
• Maintain up-to-date information on customers (contacts, products, requirements)
• Fulfill customer expectations with realistic commitments.

Qualifications:

• Bachelor's degree preferred, with preference for concentration in supply chain/logistics, international trade, or economics
• Business experience, with preference for up to 3+ years in global / international trade operations, including responsibility for import and/or export for North America locations.
• Experience in customer, freight forwarding, customs brokerage and export trading.
• Prior experience with ITAR/EAR and delivery incoterms a plus

Skills Requirements:

• Strong analytical skills & organizational skills with high attention to detail
• Strong problem solving and time management skills.
• Excellent written, verbal and presentation skills in English/Vietnamese
• Ability to analyze information - orders, customers, vendors, pricing, and credit terms.

We are the one-stop-shop for solving producers' polymer recovering needs, and we are the industry leader for non-prime resin supply.