Customer Returns and Shipping Associate (Baltimore, MD)

Staples; Baltimore (MD); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Flexible hours

Paid time off

Associate discounts

Dental and vision insurance

401(k) with match

Career development

Job summary

Staples in Baltimore is seeking Shipping Associates to deliver exceptional customer service while assisting customers with shipping needs and unpackaged returns in-store. Roles offer flexible part-time or full-time hours with training provided, and a fast-paced team-focused environment.

Immediate hiring and career development opportunities are available. You will engage customers, explain shipping options, and maintain the shipping area for efficient processing.

Qualifications

• Ability to engage with customers and understand needs to drive sales.
• Strong communication and teamwork skills.
• Ability to lift/push/move materials up to 100 pounds.
• Able to work a flexible schedule based on store needs.

Responsibilities

• Conduct full-serve shipping and unpackaged returns activities.
• Provide excellent customer service for shipping and returns.
• Explain shipping options and assist customers in choosing them.
• Maintain shipping area for efficient processing and storage of packages.
• Ensure supplies to process shipping and returns are stocked.
• Create a positive, inviting customer environment.
• Assist with online pick-ups and other duties as assigned.

Skills

Customer service

Sales skills

Teamwork

Flexibility

Physical ability

Attention to detail

Job description

Shipping Associates provide exceptional customer service and have our customers' needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately and training provided.
After applying, you may have the opportunity to schedule an in-person interview within minutes.

Get great perks.

• Flexible part time hours or full-time (depending on the store's needs), generous paid time off, weekly pay and career development program
• Associate discounts on in-store and online merchandise, services and warranty plans
• Discounts at hundreds of retailers, restaurants and more
• 401(k) plan with a company match
• Dental and vision insurance, full-time eligible for medical coverage
• And many more benefits
• Compensation based on qualifications and experience

Help both your customer and your store win.

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers
• Provide strong customer service, whether it's an Amazon return, shipping a package via UPS or another related service.
• Engage in and identify customer needs for shipping and explain different shipping options
• Maintain the Shipping area to ensure efficient processing and storage of packages
• Ensure supplies required to process Ship and Returns are in stock
• Provide exceptional customer service to create a positive, inviting environment for customers
• Understand and use basic selling skills to engage and present solutions
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Essential Skills And Experience

• Able to work a flexible schedule based on the store's needs
• Must be able to engage with customers and understand their needs to drive additional sales
• Ability to lift/push/move materials up to the 100-pound range
• Strong attention to detail, organization, ability to multi-task and manage priorities
• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
• Manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information

Staples does not sponsor applicants for work visas for this position.