Customer Returns and Shipping Associate

Staples; City of Rensselaer (NY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Flexible hours

Paid time off

Associate discounts on in-store merch

401(k) plan with company match

Dental and vision insurance

Weekly pay

Career development program

Job summary

Staples, Inc. in the City of Rensselaer, NY is hiring Shipping Associates to deliver friendly, responsive customer service while helping customers with shipping needs and unpackaged returns in-store. You will work in a collaborative, team-oriented environment with training provided.

The role offers flexible part-time or full-time hours, with a focus on customer care and efficient processing of shipments. Join a friendly retail team that values accuracy, teamwork, and a proactive approach to

Qualifications

• Ability to engage with customers and identify needs to drive sales.
• Ability to lift/push/move materials up to 100 pounds.
• Strong attention to detail and organizational skills.
• Ability to work collaboratively in a fast-paced environment.
• Willingness to perform additional duties as assigned.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers
• Provide strong customer service, including handling Amazon returns and shipping via UPS or other services
• Engage with customers to identify needs and explain shipping options
• Maintain Shipping area for efficient processing and storage of packages
• Ensure supplies needed for shipping and returns are in stock
• Provide exceptional customer service to create a positive store environment
• Utilize basic selling skills to present solutions
• Be flexible on responsibilities and assist with online pick-ups, cleaning, and other duties as assigned

Skills

Customer service

Sales skills

Flexibility

Attention to detail

Teamwork

Conflict management

Integrity

Job description

Shipping Associates provide exceptional customer service and have our customers’ needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately and training provided.

After applying, you may have the opportunity to schedule an in-person interview within minutes.

Get great perks.

• Flexible part time hours or full-time (depending on the store’s needs), generous paid time off, weekly pay and career development program

• Associate discounts on in-store and online merchandise, services and warranty plans

• Discounts at hundreds of retailers, restaurants and more

• 401(k) plan with a company match

• Dental and vision insurance, full-time eligible for medical coverage

• And many more benefits

• Compensation based on qualifications and experience

Help both your customer and your store win.

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers

• Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.

• Engage in and identify customer needs for shipping and explain different shipping options

• Maintain the Shipping area to ensure efficient processing and storage of packages

• Ensure supplies required to process Ship and Returns are in stock

• Provide exceptional customer service to create a positive, inviting environment for customers

• Understand and use basic selling skills to engage and present solutions

• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Essential skills and experience:

• Able to work a flexible schedule based on the store’s needs

• Must be able to engage with customers and understand their needs to drive additional sales

• Ability to lift/push/move materials up to the 100-pound range

• Strong attention to detail, organization, ability to multi-task and manage priorities

• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment

• Manage conflict in a reasonable, nonconfrontational and cooperative manner

• Ability to act with honesty and integrity regarding customer and business information

Staples does not sponsor applicants for work visas for this position.