Customer Returns and Shipping Associate

Staples, Inc.; Ponca City (OK); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Associate discounts on merchandise

401(k) plan with company match

Dental and vision insurance

Paid time off

Weekly pay

Discounts at retailers

Career development program

Job summary

Staples, Inc. is hiring Shipping Associates to support customers in our Ponca City, OK store. You will handle shipping and unpackaged returns, provide excellent customer service, and help customers choose shipping options.

The role offers a collaborative, team-oriented retail culture with training provided and opportunities for career development. Perks include paid time off, associate discounts, 401(k) matching, health benefits for full-time staff, and flexible schedules to fit store needs.

Qualifications

• Flexible schedule based on store needs.
• Strong customer service skills.
• Ability to lift up to 100 pounds.
• Attention to detail and organization.
• Ability to collaborate in a fast-paced environment.
• Conflict resolution in a calm, cooperative manner.
• Demonstrates honesty and integrity with customer and business information.

Responsibilities

• Conduct shipping and unpackaged returns activities, including customer engagement and preparing packages for pick-up for carriers.
• Provide strong customer service for returns and shipping via UPS or other services.
• Identify customer needs for shipping and explain available options.
• Maintain shipping area for efficient processing and storage of packages.
• Ensure supplies for shipping and returns are in stock.
• Provide exceptional customer service to create a positive environment.
• Engage in basic selling to present solutions.
• Be flexible on duties (online pick-ups, cleaning, other tasks as assigned).

Job description

Shipping Associates provide exceptional customer service and have our customers’ needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately and training provided.

After applying, you may have the opportunity to schedule an in-person interview within minutes.

Get great perks.

• Flexible part time hours or full-time (depending on the store’s needs), generous paid time off, weekly pay and career development program

• Associate discounts on in-store and online merchandise, services and warranty plans

• Discounts at hundreds of retailers, restaurants and more

• 401(k) plan with a company match

• Dental and vision insurance, full-time eligible for medical coverage

• And many more benefits

• Compensation based on qualifications and experience

Help both your customer and your store win.

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers

• Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.

• Engage in and identify customer needs for shipping and explain different shipping options

• Maintain the Shipping area to ensure efficient processing and storage of packages

• Ensure supplies required to process Ship and Returns are in stock

• Provide exceptional customer service to create a positive, inviting environment for customers

• Understand and use basic selling skills to engage and present solutions

• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Essential skills and experience:

• Able to work a flexible schedule based on the store’s needs

• Must be able to engage with customers and understand their needs to drive additional sales

• Ability to lift/push/move materials up to the 100-pound range

• Strong attention to detail, organization, ability to multi-task and manage priorities

• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment

• Manage conflict in a reasonable, nonconfrontational and cooperative manner

• Ability to act with honesty and integrity regarding customer and business information

Staples does not sponsor applicants for work visas for this position.