Customer Returns and Shipping Associate

Staples, Inc.; Natick (MA); Vor Ort; USD 21.000 - 28.000; Teilzeit

Benefits dieser Stelle

Flexible hours

Associate discounts

Retail discounts

401(k) plan with company match

Dental and vision insurance

Medical coverage for full-time

Career development program

Weekly pay

And many more benefits

Zusammenfassung

Staples, Inc. in Natick, MA is seeking Shipping Associates to deliver outstanding customer service while handling shipping and unpackaged returns in our busy store.

You will work with a collaborative team, engage customers to identify shipping options, maintain a tidy shipping area, and adapt to online order pickups or other duties as needed. Training provided.

Qualifikationen

• Flexibility to work varied shifts.
• Ability to engage with customers and assess their needs.
• Physical ability to lift up to 100 pounds.
• Strong organizational skills and multi-tasking.
• Ability to stay composed in a fast-paced environment.
• Honesty and integrity in handling customer and business information.

Aufgaben

• Operate Full-Serve Shipping and unpackaged Returns, assisting customers and preparing packages for pickup by third-party carriers.
• Provide strong customer service for returns and shipping with carriers.
• Identify customer shipping needs and explain available options.
• Maintain shipping area for efficient processing and storage of packages.
• Ensure supplies for shipping and returns are stocked and ready.
• Provide a welcoming environment and present solutions to customers.
• Support online order pickups and other duties as assigned.

Kenntnisse

Customer service

Flexible schedule

Team player

Heavy lifting

Attention to detail

Sales skills

Conflict resolution

Jobbeschreibung

Shipping Associates provide exceptional customer service and have our customers’ needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately and training provided.

After applying, you may have the opportunity to schedule an in-person interview within minutes.

Get great perks.

• Flexible part time hours or full-time (depending on the store’s needs), generous paid time off, weekly pay and career development program

• Associate discounts on in-store and online merchandise, services and warranty plans

• Discounts at hundreds of retailers, restaurants and more

• 401(k) plan with a company match

• Dental and vision insurance, full-time eligible for medical coverage

• And many more benefits

• Compensation based on qualifications and experience

Help both your customer and your store win.

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers

• Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.

• Engage in and identify customer needs for shipping and explain different shipping options

• Maintain the Shipping area to ensure efficient processing and storage of packages

• Ensure supplies required to process Ship and Returns are in stock

• Provide exceptional customer service to create a positive, inviting environment for customers

• Understand and use basic selling skills to engage and present solutions

• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Essential skills and experience:

• Able to work a flexible schedule based on the store’s needs

• Must be able to engage with customers and understand their needs to drive additional sales

• Ability to lift/push/move materials up to the 100-pound range

• Strong attention to detail, organization, ability to multi-task and manage priorities

• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment

• Manage conflict in a reasonable, nonconfrontational and cooperative manner

• Ability to act with honesty and integrity regarding customer and business information

Staples does not sponsor applicants for work visas for this position.