Customer Returns and Shipping Associate

Staples, Inc.; City of Glen Cove (NY); Sur place; USD 21 000 - 25 000; Temps partiel

Avantages offerts par ce poste

Flexible hours

Paid time off

Weekly pay

Career development program

Associate discounts

Retailer discounts

401(k) plan

Dental insurance

Vision insurance

Medical coverage

Résumé du poste

Staples, Inc. is hiring Shipping Associates to deliver exceptional customer service in our busy retail store. You will assist with shipping, unpackaged returns, and in-store customer needs while contributing to a collaborative team culture.

Hiring is immediate and training is provided. Roles include full-serve shipping, returns processing, and helping customers choose shipping options. Flexible hours, with part-time or full-time options depending on store needs, and a range of benefits are

Qualifications

• Experience in customer-facing roles is preferred.
• Ability to lift/push/move items up to 100 pounds.

Responsabilités

• Handle full-serve shipping and unpackaged returns, engage customers and prepare packages for pickup by 3rd party carriers.
• Provide strong customer service for services like Amazon returns and UPS shipments.
• Identify customer needs for shipping and explain options.
• Maintain shipping area for efficient processing and storage of packages.
• Ensure supplies for shipping and returns are stocked.
• Create a welcoming environment with excellent service.
• Use basic selling skills to present solutions to customers.
• Be flexible with duties (online pickups, cleaning, etc.).

Connaissances

Customer service

Sales ability

Flexible schedule

Heavy lifting

Attention to detail

Multi-tasking

Teamwork

Conflict management

Honesty & integrity

Description du poste

Shipping Associates provide exceptional customer service and have our customers’ needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately and training provided.

After applying, you may have the opportunity to schedule an in-person interview within minutes.

Get great perks.

• Flexible part time hours or full-time (depending on the store’s needs), generous paid time off, weekly pay and career development program

• Associate discounts on in-store and online merchandise, services and warranty plans

• Discounts at hundreds of retailers, restaurants and more

• 401(k) plan with a company match

• Dental and vision insurance, full-time eligible for medical coverage

• And many more benefits

• Compensation based on qualifications and experience

Help both your customer and your store win.

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers

• Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.

• Engage in and identify customer needs for shipping and explain different shipping options

• Maintain the Shipping area to ensure efficient processing and storage of packages

• Ensure supplies required to process Ship and Returns are in stock

• Provide exceptional customer service to create a positive, inviting environment for customers

• Understand and use basic selling skills to engage and present solutions

• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Essential skills and experience:

• Able to work a flexible schedule based on the store’s needs

• Must be able to engage with customers and understand their needs to drive additional sales

• Ability to lift/push/move materials up to the 100-pound range

• Strong attention to detail, organization, ability to multi-task and manage priorities

• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment

• Manage conflict in a reasonable, nonconfrontational and cooperative manner

• Ability to act with honesty and integrity regarding customer and business information

Staples does not sponsor applicants for work visas for this position.