Customer Returns and Shipping Associate

Staples, Inc.; Novi (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Flexible part time hours or full-time

Generous paid time off

Weekly pay

Career development program

Associate discounts on merchandise, in

Discounts at hundreds of retailers

401(k) plan with company match

Dental and vision insurance

And many more benefits

Compensation based on qualifications

Job summary

Staples, Inc. in Novi, MI is seeking Shipping Associates who deliver exceptional customer service and assist with shipping needs and unpackaged returns in our retail store.

Join a friendly, team-oriented culture with training provided and a flexible schedule that can be part-time or full-time based on store needs; weekly pay is offered.

Qualifications

• Ability to engage with customers and identify needs to drive sales.
• Able to lift/move merchandise and shipping supplies.
• Flexible schedule to meet store needs.
• Strong attention to detail and multi-tasking.

Responsibilities

• Conduct shipping and unpackaged returns activities, including engaging customers and preparing packages.
• Provide strong customer service for deliveries and returns.
• Explain shipping options and upsell where appropriate.
• Maintain the shipping area and restock supplies.
• Support online pick-ups, cleaning, and other duties as assigned.

Skills

Customer service

Sales skills

Communication

Flexibility

Teamwork

Job description

Shipping Associates provide exceptional customer service and have our customers’ needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately and training provided.

Get great perks.

• Flexible part time hours or full-time (depending on the store’s needs), generous paid time off, weekly pay and career development program

• Associate discounts on in-store and online merchandise, services and warranty plans

• Discounts at hundreds of retailers, restaurants and more

• 401(k) plan with a company match

• Dental and vision insurance, full-time eligible for medical coverage

• And many more benefits

• Compensation based on qualifications and experience

Help both your customer and your store win.

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers

• Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.

• Engage in and identify customer needs for shipping and explain different shipping options

• Maintain the Shipping area to ensure efficient processing and storage of packages

• Ensure supplies required to process Ship and Returns are in stock

• Provide exceptional customer service to create a positive, inviting environment for customers

• Understand and use basic selling skills to engage and present solutions

• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Essential skills and experience:

• Able to work a flexible schedule based on the store’s needs

• Must be able to engage with customers and understand their needs to drive additional sales

• Ability to lift/push/move materials up to the 100-pound range

• Strong attention to detail, organization, ability to multi-task and manage priorities

• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment

• Manage conflict in a reasonable, nonconfrontational and cooperative manner

• Ability to act with honesty and integrity regarding customer and business information

Staples does not sponsor applicants for work visas for this position.