Customer Return Agent Baltimore Airport

SIXT USA; Baltimore (MD); On-site; USD 43,000 - 47,000; Full time

Benefits offered by this job

Benefits package

Paid time off

Employee assistance program

Employee rentals

Uniform service

Job summary

SIXT USA is seeking a friendly, customer-focused teammate in Baltimore to elevate our rental experiences. You’ll greet customers, assist with vehicle returns, and help keep our fleet running smoothly, all at an hourly rate of $21.50.

You will inspect vehicles for damage, fuel levels, and mileage; complete returns accurately; advise on final charges; and promote SIXT products to turn every interaction into a brand experience.

Qualifications

• High school diploma or GED required with at least 1 year of customer service experience.
• Valid driver's license with a clean driving record and ability to work in the United States without sponsorship.
• Basic computer navigation skills and familiarity with Microsoft Office applications.

Responsibilities

• Welcome customers upon arrival with a friendly, professional return experience.
• Inspect rental vehicles for damage, fuel levels, and mileage; report issues as needed.
• Complete return transactions accurately and advise customers on final rental charges.
• Promote SIXT products and services to enhance the customer experience.
• Identify and tag vehicles for maintenance and move them to the correct location.
• Work in various weather conditions and support business needs as required.

Skills

Customer service

Sales experience

Hospitality background

Communication skills

MS Office basics

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job Description

Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and an hourly pay of $21.50.

YOUR ROLE AT SIXT

• You welcome all customers upon arrival, delivering a friendly and professional return experience that leaves a lasting impression
• You inspect rental vehicles for damage, fuel levels, and mileage, discreetly handling findings and directing issues to the appropriate channels
• You complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process
• You promote additional SIXT products and services where applicable, turning every return into a brand experience
• You identify and tag vehicles for maintenance and ensure they are moved to the correct location
• You work in various weather conditions and are willing to take on additional tasks to support business needs

YOUR SKILLS MATTER

• Education & Experience You have a high school diploma or GED, at least 1 year of customer service experience, and ideally a background in sales, service, or hospitality
• Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship
• Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications
• Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5–10%), some of which may be by airplane
• Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus

WHAT WE OFFER

• Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future
• Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays
• Employee Assistance Program Access support whenever needed through our Employee Assistance Program
• Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
• Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance

Qualifications:
Additional Information

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight.