Customer Retention Specialist - State Farm Agent Team Member

Tyler Miers - State Farm Agent; South Carolina; Presencial; USD 42 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Resumo da oferta

Tyler Miers - State Farm Agent is seeking a Customer Retention Specialist to support ongoing customer relationships and drive office growth. You will focus on outreach, policy renewals, and maintaining strong client connections within our Anderson, SC community.

Ideal candidates bring strong interpersonal skills, problem-solving abilities, and a commitment to delivering exceptional service. This role offers a flexible schedule and opportunities for advancement in a supportive office environment.

Qualificações

• Must be able to obtain applicable state insurance licenses.
• Previous experience in customer service or account management preferred.
• Detail-oriented with a focus on customer experience.

Responsabilidades

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Conhecimentos

Interpersonal skills

Problem solving

Communication

Active listening

Detail oriented

Customer service

Account management

Descrição da oferta de emprego

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

You May Be a Great Fit as a Customer Retention Specialist at Tyler Miers - State Farm Agent if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address:

2119 Highway 81 N Anderson, SC 29621

At Tyler Miers - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.