Customer Retention Specialist - State Farm Agent Team Member

Mike Goodwin - State Farm Agent; Birmingham (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Life Insurance

Bonus based on performance

Company parties

Employee discounts

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Signing bonus

Training & development

Job summary

Mike Goodwin State Farm Agent is hiring for an in-office customer service role focused on helping clients protect what matters most. You will review accounts, assist with updates, and guide customers to suitable policy options while maintaining accurate records.

The position emphasizes service excellence, licensing readiness, and collaborative teamwork in a community-oriented office in Birmingham, MI. Training and advancement are available for motivated individuals.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Must be able to obtain applicable state insurance licenses.
• Detail-oriented with a focus on customer experience.

Responsibilities

• Review accounts and assist with updates or changes as needed.
• Assist customers in identifying options that align with their needs and preferences.
• Conduct policy reviews and provide recommendations to customers.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem solving

Attention to detail

Education

State insurance license eligible

Tools

Microsoft Office

CRM systems

Job description

Benefits

• Life Insurance
• Bonus based on performance
• Company parties
• Employee discounts
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Signing bonus
• Training & development

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, as an attentive, sociable, and community-minded professional, we are eager to have you on our team.

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 966 E. Maple Rd, Birmingham MI, 48009. This job opportunity is in office, not hybrid or remote.

At Mike Goodwin State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Responsibilities

• Review accounts and assist with updates or changes as needed.
• Assist customers in identifying options that align with their needs and preferences.
• Conduct policy reviews and provide recommendations to customers.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Must be able to obtain applicable state insurance licenses.
• Detail-oriented with a focus on customer experience.
• Self-motivated and goal-oriented approach to daily activities.
• Comfortable with engaging in service and sales conversations.
• Experience in customer service, account management, business development, or marketing preferred
• Basic computer skills, including Microsoft Office and CRM systems.