Customer Retention Specialist — Build Loyalty & Solve Problems

Moxie Pest Control; Phoenix (AZ); On-site; USD 47,000 - 55,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental and vision insurance

Paid time off

Parental leave

Referral program

Paid training

Full benefits

Job summary

Moxie Pest Control is hiring a Customer Retention Specialist in Phoenix for a full-time, day-shift, in-person role. You’ll speak with customers considering canceling service, understand their needs, and craft solutions to keep them with Moxie.

You’ll earn $20–$21 per hour plus monthly commission ($400–$1,000+), with full benefits and paid training. This daytime role offers stability, a supportive team, and room to grow within the company.

Qualifications

• Speak with customers considering canceling their Moxie service.
• Understand customer needs and identify opportunities to retain their account.
• Create solutions that provide value for the customer and Moxie.
• Build relationships that encourage long-term loyalty.

Responsibilities

• Speak with customers who are considering canceling their Moxie service.
• Understand their needs and identify opportunities to retain their account.
• Create solutions that provide value for the customer and Moxie.
• Build relationships that encourage long-term customer loyalty.
• Handle service agreements, account updates, payments, and re‑engagement opportunities.
• Work toward clear retention and performance goals.

Skills

Customer service

Communication

Problem solving

Relationship building

Job description

Moxie Pest Control is hiring a Customer Retention Specialist in Phoenix for a full-time, day-shift, in-person role. You’ll speak with customers considering canceling service, understand their needs, and craft solutions to keep them with Moxie.

You’ll earn $20–$21 per hour plus monthly commission ($400–$1,000+), with full benefits and paid training. This daytime role offers stability, a supportive team, and room to grow within the company.