Customer Retention Manager

Sales Match; Omaha (NE); Remote; Full time

Job summary

A leading company is seeking a Remote Customer Retention Manager to enhance client relationships and reduce churn. The role involves executing retention strategies, analyzing customer data, and collaborating with teams to improve satisfaction. Flexible scheduling and opportunities for growth are provided.

Benefits

Paid Training

Ongoing Mentorship

Flexible Scheduling

Supportive Work Culture

Qualifications

• Previous experience in customer retention, customer success, or sales.
• Highly organized with the ability to manage multiple campaigns.

Responsibilities

• Develop and execute strategies to retain customers and boost loyalty.
• Identify at-risk clients and proactively address concerns to improve satisfaction.
• Analyze customer data to create targeted, personalized retention plans.

Skills

Communication

Problem Solving

Strategic Mindset

Tools

CRM Systems

Customer Feedback Platforms

Job description

Job Title : Remote Customer Retention Manager

Hourly Pay : $40 - $46 / hour

Summary :

We’re seeking a strategic and customer-focused Customer Retention Manager to join our remote team. In this role, you will focus on maintaining long-term client relationships, identifying opportunities to improve satisfaction, and proactively reducing churn. If you have a talent for building loyalty and enjoy working with data-driven strategies, we’d love to hear from you!

Job Responsibilities :

Develop and execute strategies to retain customers and boost loyalty

• Identify at-risk clients and proactively address concerns to improve satisfaction
• Collaborate with customer service and success teams to resolve issues efficiently
• Conduct outreach and surveys to gather client feedback and assess satisfaction
• Analyze customer data to create targeted, personalized retention plans
• Monitor and report on retention metrics, trends, and areas for improvement

Qualifications :

Excellent communication skills, both written and verbal

Previous experience in customer retention, customer success, or sales

Strong problem-solving skills and a strategic mindset

Proficient with CRM systems and customer feedback platforms

Highly organized with the ability to manage multiple campaigns

• Reliable high-speed internet and a quiet, dedicated home workspace

100% remote work environment

Competitive hourly pay : $40 - $46

Paid training and ongoing mentorship

Flexible scheduling part-time or full-time availability

Opportunities for growth into retention strategy or management roles

Supportive, team-oriented work culture

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Customer Retention Manager • Omaha, NE, US