Customer Retention Intern: Data Analytics & Dialer Pilot

Globe Life Liberty National Division- The Jackson Agencies; McKinney (TX); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

On-site gym access

Professional headshots

Networking events

Co-CEO luncheon experience

Job summary

Globe Life Internship Program in McKinney, TX seeks a Customer Retention Intern for Summer 2027. This on-site role supports a telephony migration, outbound dialer rollout, and data-driven optimization as part of a 10-week program.

Ideal candidates are pursuing a data analytics degree, with strong Excel skills and the ability to work cross-functionally on project tasks and training readiness activities.

Qualifications

• Pursuing a bachelor's degree in data analytics or related field.
• Strong analytical skills with data interpretation ability.
• Proficiency in Excel or similar spreadsheet tools.

Responsibilities

• Support data analysis and reporting for the telephony migration.
• Assist in documenting system requirements, gaps and risks.
• Support configuration, testing, and rollout of the outbound dialer.
• Analyze call and retention data to identify trends.
• Build reports and dashboards to track project metrics.
• Coordinate with Training to prepare materials and agents for go-live.
• Assist with documentation and meeting notes for project coordination.

Skills

Data analytics

Excel

Cross-functional

Data interpretation

Education

Bachelor's in Data Analytics

Tools

CRM systems

Dialer systems

Job description

Globe Life Internship Program in McKinney, TX seeks a Customer Retention Intern for Summer 2027. This on-site role supports a telephony migration, outbound dialer rollout, and data-driven optimization as part of a 10-week program.

Ideal candidates are pursuing a data analytics degree, with strong Excel skills and the ability to work cross-functionally on project tasks and training readiness activities.