Customer Retention Intern - 2027 Summer Internship

400 Globe Life And Accident Insurance Company; United States; On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

DiSC Workshop

Co-CEO Luncheon

Networking Events

Volunteer Event

Game-Day Experience

On-Site Gym

Headshots

Job summary

Globe Life is offering a Customer Retention Intern role for Summer 2027 in McKinney, TX. You will support a telephony migration, help implement a new outbound dialer, and analyze data to drive actionable insights while coordinating with multiple teams.

This on-site internship provides hands-on project work, training readiness activities, and opportunities to contribute to a large-scale initiative alongside Globe Life professionals.

Qualifications

• Currently pursuing a bachelor's degree in Data Analytics or a related field.
• Strong analytical skills with the ability to interpret data and identify actionable insights.
• Proficiency in Excel or spreadsheet tools.
• Excellent communication and organizational skills, with comfort working cross-functionally.
• Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
• Familiarity with call center systems, CRM platforms, or dialer systems is a plus.
• No prior professional experience required; relevant coursework or project experience is a plus.

Responsibilities

• Assist in planning and tracking telephony migration tasks and timelines.
• Help identify and document system requirements, gaps, and risks throughout the migration process.
• Support the configuration, testing, and rollout of the outbound dialer system.
• Assist in troubleshooting issues identified during pre-launch testing.
• Analyze call, retention, and performance data before and during implementation to identify trends and anomalies.
• Build reports and dashboards to track key metrics throughout the project.
• Collaborate with the Training team to help ensure materials and agents are prepared for go-live.
• Help identify training gaps based on data findings or system changes.
• Assist with documentation, meeting notes, and action item tracking to support overall project coordination.

Skills

Analytical thinking

Cross-functional collaboration

Communication

Education

Bachelor's in Data Analytics

Tools

CRM platforms

Job description

Ready to launch your career and make a real impact? At Globe Life, our summer internship program isn't about busy work, it's about diving into meaningful projects that drive our mission to help Make Tomorrow Better. As a publicly traded company, we offer a unique opportunity to gain hands-on experience, build your skills, and contribute to work that truly matters. This is more than just an internship, it's your chance to kick-start your career and leave your mark.

Role Overview

Could you be our next Customer Retention Intern? Globe Life is looking for a Customer Retention Intern to join the team in Summer 2027! In this role, you will be responsible for supporting the Customer Retention team in executing a telephony migration and implementing a new outbound dialer system. You will assist with data analysis, cross-functional coordination, and training readiness activities to help ensure a smooth and successful implementation. This is a project-focused role where your analytical contributions will have a direct impact on a large-scale initiative. This is an on-site position located in McKinney, TX.

What You Will Do

• Assist in planning and tracking telephony migration tasks and timelines.
• Help identify and document system requirements, gaps, and risks throughout the migration process.
• Support the configuration, testing, and rollout of the outbound dialer system.
• Assist in troubleshooting issues identified during pre-launch testing.
• Analyze call, retention, and performance data before and during implementation to identify trends and anomalies.
• Build reports and dashboards to track key metrics throughout the project.
• Collaborate with the Training team to help ensure materials and agents are prepared for go-live.
• Help identify training gaps based on data findings or system changes.
• Assist with documentation, meeting notes, and action item tracking to support overall project coordination.

What You Can Bring

• Currently pursuing a bachelor's degree in Data Analytics or a related field.
• Strong analytical skills with the ability to interpret data and identify actionable insights.
• Proficiency in Excel or spreadsheet tools.
• Excellent communication and organizational skills, with comfort working cross-functionally.
• Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
• Familiarity with call center systems, CRM platforms, or dialer systems is a plus.
• No prior professional experience required; relevant coursework or project experience is a plus.

Program Overview

• DiSC Workshop: Enhance your communication, teamwork, and leadership skills through an interactive workshop centered on the DiSC personality assessment. Learn how to leverage your strengths and collaborate effectively.
• Co-CEO Luncheon: Enjoy a unique opportunity to dine with Globe Life's co-CEOs, where you can ask questions, learn about their vision for the company, and gain firsthand leadership insights.
• Networking Events: Build connections with your peers, mentors, and Globe Life professionals during structured networking sessions designed to foster lasting professional relationships.
• Volunteer Event: Join forces with your fellow interns to give back to the community by participating in a volunteer event aligned with Globe Life's mission to help families secure their future.
• Exclusive Game-Day Experience: As part of our partnership with the Texas Rangers, interns are invited to watch a Rangers game at Globe Life Field from our exclusive suite, complete with game-day snacks and an unforgettable atmosphere.
• Access to On-Site Gym: While employed with Globe Life, interns can enjoy a month-to-month membership to the on-site gym at the Globe Life office.
• Professional Headshots: Take advantage of a complimentary professional photoshoot to upgrade your LinkedIn profile and stand out in your job search.

The internship program runs from June 7th through August 13th 2027, offering a structured timeline that ensures you maximize your learning and professional development over the course of 10 impactful weeks. Join us for an unforgettable summer!

Terms and Conditions

The Whole Globe Not only is it in our name, it's in our hearts. Our Company thrives off of diversity and has created a culture focused on inclusivity. These two components are the pillars of our foundation and the guiding principles that build our employees and leaders. No Ceiling The insurance industry may be traditional, but Globe Life has been, is, and always will be dedicated to building an inclusive, sustainable, and inspiring environment that does not have a ceiling on growth.