Customer Retention Intern - 2027 Summer Internship

Globe Life Liberty National Division- The Jackson Agencies; McKinney (TX); Presencial; USD 25.000 - 39.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

On-site gym access

Professional headshots

Networking events

Co-CEO luncheon experience

Descripción de la vacante

Globe Life Internship Program in McKinney, TX seeks a Customer Retention Intern for Summer 2027. This on-site role supports a telephony migration, outbound dialer rollout, and data-driven optimization as part of a 10-week program.

Ideal candidates are pursuing a data analytics degree, with strong Excel skills and the ability to work cross-functionally on project tasks and training readiness activities.

Formación

• Pursuing a bachelor's degree in data analytics or related field.
• Strong analytical skills with data interpretation ability.
• Proficiency in Excel or similar spreadsheet tools.

Responsabilidades

• Support data analysis and reporting for the telephony migration.
• Assist in documenting system requirements, gaps and risks.
• Support configuration, testing, and rollout of the outbound dialer.
• Analyze call and retention data to identify trends.
• Build reports and dashboards to track project metrics.
• Coordinate with Training to prepare materials and agents for go-live.
• Assist with documentation and meeting notes for project coordination.

Conocimientos

Data analytics

Excel

Cross-functional

Data interpretation

Educación

Bachelor's in Data Analytics

Herramientas

CRM systems

Dialer systems

Descripción del empleo

Job Description

Customer Retention Intern - 2027 Summer Internship

Primary Duties & Responsibilities

Ready to launch your career and make a real impact? At Globe Life, our summer internship program isn’t about busy work, it’s about diving into meaningful projects that drive our mission to help Make Tomorrow Better. As a publicly traded company, we offer a unique opportunity to gain hands‑on experience, build your skills, and contribute to work that truly matters. This is more than just an internship—it’s your chance to kick‑start your career and leave your mark.

Role Overview

Could you be our next Customer Retention Intern? Globe Life is looking for a Customer Retention Intern to join the team in Summer 2027!

In this role, you will be responsible for supporting the Customer Retention team in executing a telephony migration and implementing a new outbound dialer system. You will assist with data analysis, cross‑functional coordination, and training readiness activities to help ensure a smooth and successful implementation. This is a project‑focused role where your analytical contributions will have a direct impact on a large‑scale initiative.

This is an on‑site position located in McKinney, TX.

What You Will Do

• Assist in planning and tracking telephony migration tasks and timelines.
• Help identify and document system requirements, gaps, and risks throughout the migration process.
• Support the configuration, testing, and rollout of the outbound dialer system. Assist in troubleshooting issues identified during pre‑launch testing.
• Analyze call, retention, and performance data before and during implementation to identify trends and anomalies.
• Build reports and dashboards to track key metrics throughout the project. Collaborate with the Training team to help ensure materials and agents are prepared for go‑live.
• Help identify training gaps based on data findings or system changes.
• Assist with documentation, meeting notes, and action item tracking to support overall project coordination.

What You Can Bring

• Currently pursuing a bachelor's degree in Data Analytics or a related field.
• Strong analytical skills with the ability to interpret data and identify actionable insights.
• Proficiency in Excel or spreadsheet tools.
• Excellent communication and organizational skills, with comfort working cross‑functionally.
• Ability to manage multiple priorities in a fast‑paced environment with strong attention to detail.
• Familiarity with call center systems, CRM platforms, or dialer systems is a plus.
• No prior professional experience required; relevant coursework or project experience is a plus.

Program Overview

The Globe Life summer internship program offers 10 weeks of immersive, hands‑on learning designed to help you build valuable skills and enhance your professional profile. In addition to impactful departmental projects, our program features a variety of enriching experiences:

• DiSC Workshop: Enhance your communication, teamwork, and leadership skills through an interactive workshop centered on the DiSC personality assessment. Learn how to leverage your strengths and collaborate effectively.
• Co-CEO Luncheon: Enjoy a unique opportunity to dine with Globe Life’s co‑CEOs, where you can ask questions, learn about their vision for the company, and gain firsthand leadership insights.
• Networking Events: Build connections with your peers, mentors, and Globe Life professionals during structured networking sessions designed to foster lasting professional relationships.
• Volunteer Event: Join forces with your fellow interns to give back to the community by participating in a volunteer event aligned with Globe Life’s mission to help families secure their future.
• Exclusive Game-Day Experience: As part of our partnership with the Texas Rangers, interns are invited to watch a Rangers game at Globe Life Field from our exclusive suite, complete with game‑day snacks and an unforgettable atmosphere.
• Access to On‑Site Gym: While employed with Globe Life, interns can enjoy a month‑to‑month membership to the on‑site gym at the Globe Life office.
• Professional Headshots: Take advantage of a complimentary professional photoshoot to upgrade your LinkedIn profile and stand out in your job search.

The internship program runs from June 7th through August 13th 2027, offering a structured timeline that ensures you maximize your learning and professional development over the course of 10 impactful weeks. Join us for an unforgettable summer!

Location: McKinney, Texas