Customer Resolution Specialist - $1k Sign-On + Training

First Fidelity Bank; Tulsa, Norman (OK, OK); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Sign‑on bonus $1,000

Training provided

Job summary

First Fidelity Bank is seeking a Customer Resolution Specialist to deliver top-tier service via telephone, mobile app and live chat. You will identify client needs, ask clarifying questions, and connect them with appropriate banking products and services.

The role emphasizes empathy, credibility, and patient communication in a fast-paced environment. The CRS handles a high volume of interactions, provides support for online banking, and helps clients with loan and new account applications while

Qualifications

• At least 1 year of banking or contact center experience.
• High school diploma or equivalent.
• Live chat experience is a plus.

Responsibilities

• Provide prompt, courteous service via telephone, mobile app and live chat.
• De‑escalate client issues with empathy and conflict resolution skills.
• Assist clients with loan and new account applications and scheduling closings.
• Provide technical support for online banking and other bank-wide products.

Skills

Active listening

Empathy

Communication

Detail-oriented

Conflict resolution

Organization

Education

High school diploma

Tools

Live chat

Job description

First Fidelity Bank is seeking a Customer Resolution Specialist to deliver top-tier service via telephone, mobile app and live chat. You will identify client needs, ask clarifying questions, and connect them with appropriate banking products and services.

The role emphasizes empathy, credibility, and patient communication in a fast-paced environment. The CRS handles a high volume of interactions, provides support for online banking, and helps clients with loan and new account applications while