Customer Resolution Expert - Training, Sign-On Bonus

First Fidelity Bank; Oklahoma City (OK); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

$1,000 sign-on bonus

Training and development opportunities

Job summary

First Fidelity Bank is seeking a Customer Resolution Specialist (CRS) to provide exceptional service in their Contact Center. This role requires strong communication skills and the ability to build client relationships effectively through various channels, ensuring inquiries are resolved efficiently.

The CRS position offers competitive pay and a sign-on bonus, with opportunities for training and advancement. If you are service-driven and enjoy solving client problems, this could be the role for you.

Qualifications

• At least 1 year of previous banking and/or contact center experience required.
• Previous experience with live chat communication is a plus.

Responsibilities

• Provide prompt and accurate service via phone, mobile app, and live chat.
• Maintain a friendly personality to deal with client problems calmly.
• Process requests from both internal and external clients.
• Quickly learn about Bank products, services, systems, policies, and procedures.
• Use effective listening skills to match client needs with appropriate products.

Skills

Exceptional listening skills

Verbal communication

Empathy

Attention to detail

Conflict resolution

Education

High school diploma or equivalent

Job description

First Fidelity Bank is seeking a Customer Resolution Specialist (CRS) to provide exceptional service in their Contact Center. This role requires strong communication skills and the ability to build client relationships effectively through various channels, ensuring inquiries are resolved efficiently.

The CRS position offers competitive pay and a sign-on bonus, with opportunities for training and advancement. If you are service-driven and enjoy solving client problems, this could be the role for you.