Customer Reliability Engineer - Automate Incidents

Arista Networks; Santa Clara (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

Arista Networks is seeking a mid-level Customer Reliability Engineer to enhance our NDR platform’s performance and reliability. This pivotal role involves stabilizing existing systems and developing automated solutions to streamline operations.

With a strong background in Site Reliability Engineering and DevOps, you will work closely with engineering teams and customers to implement durable systems that prioritize ease and reliability. You must be ready to manage on-call responsibilities while also focusing on automation through coding and tooling enhancements.

Qualifications

• 3+ years of experience in Site Reliability Engineering or DevOps.
• Strong command of Linux systems and networking fundamentals.
• Experience working directly with customers on technical issues.
• Production experience with AWS and Terraform for automation.
• Proficiency in Python or Go for automation tasks.

Responsibilities

• Stabilize and map operational workloads with the team.
• Automate operational tasks and build tooling.
• Develop strategies for updating systems in isolated environments.
• Monitor and debug complex production incidents.
• Act as the on-call person for mission-critical systems.

Skills

Site Reliability Engineering

Linux systems administration

Networking fundamentals (TCP/IP, DNS, routing)

Customer engagement

AWS (VPC, EC2, IAM, S3)

Terraform

CI/CD pipelines

Python

Shell scripting (Bash)

Observability techniques

Job description

Arista Networks is seeking a mid-level Customer Reliability Engineer to enhance our NDR platform’s performance and reliability. This pivotal role involves stabilizing existing systems and developing automated solutions to streamline operations.

With a strong background in Site Reliability Engineering and DevOps, you will work closely with engineering teams and customers to implement durable systems that prioritize ease and reliability. You must be ready to manage on-call responsibilities while also focusing on automation through coding and tooling enhancements.