Customer Relationship Specialist

J. J. Keller & Associates, Inc.; Appleton, Oshkosh, Neenah (WI, WI, WI); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Annual performance reviews and merit  

Medical, dental, and vision insurance

Tuition reimbursement available on day

401(k) with company match

Annual profit-sharing contributions

17 days of PTO in first year

Casual dress environment

Free onsite wellness clinic

Free telehealth services

Onsite fitness center

Walking trail

Modern collaboration spaces

Job summary

J. J. Keller & Associates, Inc.

is hiring a Client Relationship Specialist to serve as the main liaison for assigned clients and to help them navigate regulatory requirements. The role emphasizes relationship-building, advisory guidance, and ensuring services run smoothly. You will collaborate with internal teams, educate clients on regulations, and identify opportunities to improve service delivery while maintaining confidentiality and compliance.

Qualifications

• 2+ years of total office experience.
• 1+ year of client services experience in a professional services environment desirable.
• Post-secondary education in a business-related field preferred.
• In lieu of degree or experience, combination of education and related office experience.
• Experience with J. J. Keller services desirable.

Responsibilities

• Establish and maintain relationships with clients and manages the client relationship.
• Serve as the primary interface in an advisory role between J. J. Keller and assigned clients.
• Educating clients on regulatory requirements, providing interpretations and best practices.

Skills

Organizational skills

Communication skills

Critical thinking

Verbal communication

Written communication

Presentation skills

Regulatory knowledge

Education

Business-related degree preferred

Tools

MS Word

Excel

Job description

J. J. Keller is hiring a Client Relationship Specialist! Do you love helping others without being tied to a traditional call-center environment? Are you seeking variety in your day-to-day work? Do you want to work for a company who makes a difference in the lives of their clients, their employees and your local community? If you answered YES to any of those questions, then this could be the perfect opportunity for you!

As a Client Relationship Specialist, you’ll become the primary point of contact for your assigned clients to include building strong relationships, helping them navigate regulatory requirements, and ensuring their services run seamlessly. It’s a role where you can truly make an impact every day.

Job Responsibilities:

Client Relationship Management:

• Establish and maintain relationships with clients and manages the client relationship.
• Service as the primary interface in an advisory role between J. J. Keller and assigned clients.
• Educating clients on regulatory requirements, providing interpretations and best practices.

Service Management:

• Identifies program improvement opportunities to meet and improve safety program objectives.
• Monitors client responsibilities to ensure compliance with service requirements.
• Analyzes compliance trends and, if applicable, developing formal improvement programs.
• Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities. Adheres to the department's data security policies pertaining to Personal Identification Information.

Cross-Functional Collaboration

• Partners with internal teams on complex client inquiries.
• Assists implementation team with new clients.
• Maintains expertise pertaining to applicable local, state and federal regulations in order to provide education and clarification to clients.

Qualifications

Experience/Education:

• 2+ years of total office experience.
• 1+ year of client services experience in a professional services environment desirable.
• Post-secondary education in a business-related field preferred.
• In lieu of degree or experience, would consider a combination of education and related office experience.
• Experience with J. J. Keller services desirable.

Other Skills/Qualifications:

• Proficiency in MS Word with intermediate Excel skills required.
• Strong organizational, problem solving, communication, and critical thinking skills.
• Knowledge of related regulations desirable, but not required.
• Effective verbal, written, and presentation skills.
• Ability to apply regulatory knowledge in a variety of situations.

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to customer sites and/or industry and training events may also be required, depending on assignment.

Why Join J. J. Keller?

We believe our associates are our greatest asset. That's why we invest in your success through competitive benefits, career development opportunities and a supportive work environment.

• Annual performance reviews and merit increases
• Quarterly bonus program when company goals are achieved
• Medical, dental, and vision insurance
• Tuition reimbursement available on your first day
• 401(k) with company match
• Annual profit-sharing contributions
• 17 days of PTO in your first year
• Casual, jeans-friendly dress environment
• Free onsite wellness clinic for associates near campus
• Free telehealth services for all associates
• Complimentary onsite fitness center and 24/7 virtual fitness access
• Walking trail surrounding campus
• Modern collaboration spaces designed for teamwork and connection

We Protect People & The Businesses They Run™

Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.

• J. J. Keller History: November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business – from our founding as a one-man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run.
• J. J. Keller Career Stories: Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller.
• J. J. Keller Earns 10th Great Place to Work Certification™: Click HERE to find out what makes J. J. Keller great.
• J. J. Keller Certified as a Top 100 Most Loved Workplace® in America: Click HERE to find out why our associates LOVE working at J. J. Keller.
• 2024 Top Company for Women to Work for in Transportation: Click HERE to learn more about this prestigious recognition.

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J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.