Customer Relationship Manager (CRM)

Crabapple, Inc.; Georgia; On-site; USD 52,000 - 78,000; Full time

Job summary

Crabapple LandscapExperts is seeking a Customer Relationship Manager to nurture relationships with commercial and HOA clients across the Mableton and Holly Springs areas. You will conduct property walks, identify enhancement opportunities, and prepare proposals to grow our portfolio.

Ideal candidates have 3+ years in account management or customer service within landscaping, strong communication skills, and proficiency with CRM software and MS Office. A valid driver’s license is required.

Qualifications

• 3+ years of experience in account management, customer service, or the landscape/green industry.
• Strong communication and relationship-building skills.
• Knowledge of landscape maintenance practices and plant material (preferred).
• Comfortable writing proposals and working with estimates.
• Organized and able to manage multiple accounts at once.
• Proficient with email, Microsoft Office, and CRM software.
• Valid driver’s license; Motor Vehicle Report (MVR) will be completed.

Responsibilities

• Serve as the main point of contact for a portfolio of commercial and HOA clients.
• Conduct regular property walks with clients and crews to ensure quality standards.
• Identify and propose enhancement opportunities (seasonal color, mulch, irrigation, plant upgrades).
• Prepare proposals and estimates for additional work.
• Work closely with Operations Managers and crew leaders to resolve issues quickly.
• Track client feedback, follow-ups, and account health.
• Support contract renewals and client retention.

Skills

Relationship-building

Account management

Communication

Multi-account management

Tools

CRM software

Microsoft Office

Job description

All Jobs > Customer Relationship Manager (CRM)

Customer Relationship Manager (CRM)

Locations: Mableton & Holly Springs

Full-Time

Crabapple LandscapExperts is growing! For over 30 years, we have been one of Atlanta’s top locally owned landscape companies, providing high-quality landscape maintenance services to HOAs, senior living communities, corporate campuses, and commercial properties throughout Metro Atlanta.

We’re looking for a Customer Relationship Manager who enjoys building relationships, keeping clients happy, and helping grow a portfolio of beautiful properties.

What You’ll Do:

• Serve as the main point of contact for a portfolio of commercial and HOA clients
• Conduct regular property walks with clients and crews to ensure quality standards
• Identify and propose enhancement opportunities (seasonal color, mulch, irrigation, plant upgrades)
• Prepare proposals and estimates for additional work
• Work closely with Operations Managers and crew leaders to resolve issues quickly
• Track client feedback, follow-ups, and account health
• Support contract renewals and client retention

If you love the outdoors and building relationships, we’d love to hear from you.

Requirements

• 3+ years of experience in account management, customer service, or the landscape/green industry
• Strong communication and relationship-building skills
• Knowledge of landscape maintenance practices and plant material (preferred)
• Comfortable writing proposals and working with estimates
• Organized and able to manage multiple accounts at once
• Proficient with email, Microsoft Office, and CRM software
• Valid driver’s license; Motor Vehicle Report (MVR) will be completed