Customer Relationship Management Analyst

NAM Info Inc; Chicago (IL); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Customer Relationship Management Analyst with a strong background in Salesforce and CRM Analytics. This remote role offers the opportunity to implement TCRM solutions and build advanced dashboards and reports. The ideal candidate will possess technical expertise in data models and ETL techniques, along with experience in Agile/Scrum environments. If you are a self-starter with excellent problem-solving skills and a passion for data-driven decision-making, this position is perfect for you. Join a dynamic team and contribute to impactful projects in the IT Services and Consulting industry.

Qualifications

• 5+ years of experience in Salesforce and CRM Analytics.
• Technical expertise in building data models and ETL techniques.
• Strong verbal and written communication skills.

Skills

Salesforce

CRM Analytics

Data Models

ETL Techniques

Salesforce Dashboards/Reports

Einstein Discovery

Agile/Scrum

Communication Skills

Problem-Solving

Job description

Customer Relationship Management Analyst

Direct message the job poster from NAM Info Inc.

Send resumes to [e-mail] or call 732-993-5319.

NOTE: DO NOT SHARE RESUMES WITHOUT CRM ANALYTICS AND EINSTEIN DISCOVERY CERTIFICATES.

Location: Chicago, IL (Remote Role)

Duration: 6-12 Months

Skills:

• Minimum of 5+ years in Salesforce and CRM Analytics, with successful implementation of at least 1 TCRM solution.
• Experience working with sales, service, and marketing data is highly preferred.
• Technical expertise in building data models and ETL techniques (Data integration using Sync, recipes, and dataflows).
• Expertise in building Salesforce CRM Analytics Dashboards/Reports and UX design, with advanced skills in binding, SAQL, and JSON.
• Experience with building Einstein Discovery models and deploying/embedding them into Sales Cloud page layouts.
• Familiarity with Einstein AI components like Next Best Action, Prediction Builder, and Insights is a plus.
• Experience with CRM Analytics standard/templated apps.
• Experience working in an Agile/Scrum environment.
• Strong verbal and written communication skills. Self-starter who can operate with minimal supervision.
• Problem-solving, critical thinking, and priority-setting skills.

Certifications:

Staffing Manager

Website: WWW.NAM-IT.COM

Address: 2525 US Highway 130, Bldg D, Suite 2, Cranbury, NJ 08512

USA | CANADA | INDIA

MBE Certified Company, E-Verify Company

Follow us on :

Seniority Level

• Director

Employment Type

• Contract

Job Function

• Information Technology

Industries

• IT Services and IT Consulting