Customer Relationship Management Administrator

Next Level Business Services Inc.; St. Louis (MO); On-site; USD 75,000 - 110,000; Full time

Job summary

Next Level Business Services Inc. is seeking a CRM Admin/Developer in St. Louis for a contract-to-hire role. The candidate will manage user access, roles, and CRM configurations, and collaborate with business users to translate requirements into CRM solutions.

The position requires at least 2 years of Dynamics CRM experience, familiarity with Power Apps, and strong communication skills to bridge business and technical teams. Banking operations knowledge, Jira, and Agile practices are a plus.

Qualifications

• Minimum of 2 years of Microsoft Dynamics CRM Administrator/Developer experience.
• Knowledge of Power Apps or ability to learn other programming languages supported by Microsoft Dynamics 365.
• Strong communication skills with the ability to communicate with both business and technical users.
• Understanding of banking operation principles, Jira, Agile methodology, and querying tools.
• Team oriented with a continuous improvement mindset.

Responsibilities

• Coordinate all aspects of user and license management including new user setup/deactivation, roles, profiles, and permissions.
• Conduct Dynamics CRM configuration changes, including workflows, fields, page layouts, record types, and dashboards/reports.
• Communicate with business users to understand system requirements and processes.
• Design, develop and maintain the overall architecture of Dynamics CRM based applications for internal users.
• Troubleshoot problems and provide solutions.
• Conduct ongoing research on latest Microsoft Dynamics CRM technologies.
• Review system documentation and enforce project deadlines, schedules, and methodologies.
• Collaborate with QA to review testing results and issues.

Skills

CRM Admin/Dev

Power Apps

Communication

Analytical

Vendor coordination

Education

B.S. Computer Science or Information Technology

Microsoft Dynamics 365 Certifications

Tools

Jira

Querying tools

Job description

Title: CRM Admin/Developer

Location: St Louis, Missouri

Position: Contract to Hire

RESPONSIBILITIES:

• Coordinate all aspects of user and license management including new user setup/deactivation, roles, profiles, and permissions
• Conduct Microsoft Dynamics CRM configuration changes, including Workflow, fields, page layouts, record types, custom settings, dashboards and reports
• Ability to communicate (verbal and written) with Microsoft Dynamics business users to understand system requirements and organizational processes
• Communicate with the users to determine problems or design requirements
• Design, develop and maintain the overall architecture of Microsoft Dynamics CRM based applications for internal users
• Troubleshoot problems and provide solutions
• Conduct ongoing research on latest Microsoft Dynamics CRM technologies
• Participate in understanding the productivity gain utilizing Microsoft Dynamics CRM technology and calculate the return on investment.
• Review and/or prepare system documentation in accordance to the Microsoft Dynamics CRM process
• Assist in enforcement of project deadlines, schedules, and methodologies
• Work closely with Quality Assurance team to review testing results or issues
• Other duties as required.

SKILLS AND QUALIFICATIONS:

• Minimum of 2 years of Microsoft Dynamics CRM Administrator/Developer experience
• Knowledge of Power Apps or ability to learn other programming languages supported by Microsoft Dynamics 365
• Strong communication skills with the ability to communicate with both the business community and the technical community
• Strong analytical skills, self-motivation, and attention to detail along with an aptitude to excel in technology transformation projects
• Ability to work with external (vendor) customers
• Understanding of general banking operation principles, programming logic/processes, Jira, Agile methodology and querying tools
• Team oriented and possess a continuous improvement mindset

EDUCATION REQUIREMENTS:

• B.S. Computer Science or Information Technology (required)
• Microsoft Dynamics 365 Certifications (preferred)

Reasonable Accommodation

NLB Services provides reasonable accommodations during the recruitment process as required by law. Applicants requiring an accommodation due to a disability, pregnancy-related limitation, or sincerely held religious belief, practice or observance may contact their recruiter or email [e-mail].

Other Important Terms

• Applicants must be legally authorized to work in the United States.
• Any employment offer may be contingent upon job-related screening, employment eligibility verification and other requirements permitted by applicable law.
• Following a conditional offer of employment, candidates may be required to complete job-related background screening, which may include criminal history checks and/or drug testing, as applicable and permitted by federal, state, and local law.

NLB Services is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law.

Based on employment status and assignment, eligible employees may receive benefits, such as Medical, Dental and Vision Insurance, Health Insurance, Disability Insurance, etc. Eligibility and benefit terms vary by assignment.

NLB Services is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to any legally protected characteristic, including disability and protected veteran status.

For recruitment accommodations, contact your recruiter or [e-mail].