CRM Admin Developer

Central-Bank-c44c5195; Jefferson City (MO); On-site; USD 90,000 - 120,000; Full time

Job summary

Central Technology Services in the United States is seeking a Microsoft Dynamics CRM Administrator/Developer to manage user licenses, configurations and CRM architecture for internal users. The role includes workflow and report design, collaboration with business users, and ongoing CRM optimization.

Ideal candidates have 2+ years of Dynamics CRM experience, Power Apps knowledge, strong communication and a detail-oriented mindset.

Qualifications

• 2+ years of Microsoft Dynamics CRM Administrator/Developer experience.
• Knowledge of Power Apps or ability to learn other Microsoft Dynamics 365 languages.
• Strong communication with business users and technical teams.
• Understanding of banking operations and Agile methodology.
• Experience with Jira and software development processes.

Responsibilities

• Coordinate user and license management including roles, profiles and permissions.
• Configure Dynamics CRM with workflows, fields, layouts, records, dashboards and reports.
• Communicate requirements with business users to understand processes.
• Design, develop and maintain Dynamics CRM architecture for internal users.
• Troubleshoot issues and propose effective solutions.
• Research the latest Dynamics CRM technologies.
• Assess productivity gains and ROI from CRM initiatives.
• Prepare system documentation per CRM processes.
• Support project deadlines and methodologies.
• Collaborate with QA to review results and issues.
• Perform other duties as required.

Skills

Microsoft Dynamics CRM

Power Apps

Communication skills

Analytical skills

Teamwork

Jira

Agile

Education

BS Computer Science or Information Technology

Microsoft Dynamics 365 Certifications

Tools

Jira

Job description

Full Time - Regular Central Technology Services

Company

Job Description

RESPONSIBILITIES:

• Coordinate all aspects of user and license management including new user setup/deactivation, roles, profiles, and permissions
• Conduct Microsoft Dynamics CRM configuration changes, including Workflow, fields, page layouts, record types, custom settings, dashboards and reports
• Ability to communicate (verbal and written) with Microsoft Dynamics business users to understand system requirements and organizational processes
• Communicate with the users to determine problems or design requirements
• Design, develop and maintain the overall architecture of Microsoft Dynamics CRM based applications for internal users
• Troubleshoot problems and provide solutions
• Conduct ongoing research on latest Microsoft Dynamics CRM technologies
• Participate in understanding the productivity gain utilizing Microsoft Dynamics CRM technology and calculate the return on investment.
• Review and/or prepare system documentation in accordance to the Microsoft Dynamics CRM process
• Assist in enforcement of project deadlines, schedules, and methodologies
• Work closely with Quality Assurance team to review testing results or issues
• Other duties as required.

Requirements

SKILLS AND QUALIFICATIONS:

• Minimum of 2 years of Microsoft Dynamics CRM Administrator/Developer experience
• Knowledge of Power Apps or ability to learn other programming languages supported by Microsoft Dynamics 365
• Strong communication skills with the ability to communicate with both the business community and the technical community
• Strong analytical skills, self-motivation, and attention to detail along with an aptitude to excel in technology transformation projects
• Ability to work with external (vendor) customers
• Understanding of general banking operation principles, programming logic/processes, Jira, Agile methodology and querying tools
• Team oriented and possess a continuous improvement mindset
• B.S. Computer Science or Information Technology (required)
• Microsoft Dynamics 365 Certifications (preferred)

Position Type

Full Time - Regular

Department

Programming-006856

Location

Work Hours

Monday - Friday 8:00am - 5:00pm

Standard Hours

40

Area of Interest

IT Services

Work Location Options

On-Site

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