Customer Relations & Student Ops Analyst, Commuter & Parking

UCLA; Los Angeles (CA); On-site; USD 42,000 - 45,000; Full time

Job summary

UCLA Transportation seeks a Customer Relations & Student Operations Analyst to support frontline customer operations and student staffing across campus. You will manage training resources, coordinate 25+ casual student employees, and improve service quality through audits and process improvements.

You will liaise between CRM, outreach and technology teams, contribute to strategic planning and performance analysis, and help execute annual interview and onboarding cycles to meet UCLA's service

Qualifications

• Proficiency in E&T communication and relationship management system programs.
• Technological aptitude with Outlook, Excel, Salesforce, Smartsheet.
• Political acumen with ability to analyze information and maintain discretion.
• Strong commitment to customer service with a professional and approachable demeanor.
• Ability to organize large amounts of material into coherent subgroups and sequences.
• Experience in managing short- and long-range projects with timelines and budgets.
• Ability to handle confidential matters with tact and diplomacy.
• Excellent written and oral communication across audiences.

Responsibilities

• Managing internal systems and customer service workflows.
• Evaluating and improving business processes.
• Coordinating cross-functional projects.
• Ensuring service delivery aligns with UCLA Events & Transportation standards.
• Support annual interviewing and onboarding cycles for student staff.

Skills

CRM systems

Outlook

Excel

Salesforce

Smartsheet

Tools

CRM systems

Outlook

Excel

Salesforce

Smartsheet

Job description

UCLA Transportation seeks a Customer Relations & Student Operations Analyst to support frontline customer operations and student staffing across campus. You will manage training resources, coordinate 25+ casual student employees, and improve service quality through audits and process improvements.

You will liaise between CRM, outreach and technology teams, contribute to strategic planning and performance analysis, and help execute annual interview and onboarding cycles to meet UCLA's service