Campus Transportation CRM & Student Operations Analyst

University of California - Los Angeles (UCLA); Los Angeles (CA); Presencial; USD 42.000 - 45.000; Jornada completa

Descripción de la vacante

University of California, Los Angeles (UCLA) Transportation seeks a Customer Relations & Student Operations Analyst to manage frontline customer operations and oversee 25+ student staff. The role supports CRM workflows, training, audits, and process improvements to deliver high‑quality service to a campus of 90,000+ community members.

Reporting to the BCP Operations Supervisor, you will coordinate interview cycles, maintain knowledge resources, collaborate with outreach and technology teams, and

Formación

• Strong commitment to customer service and the ability to handle high volume requests.
• Ability to organize large amounts of information into coherent subgroups.
• Experience in managing short- and long-range projects with timelines.
• Initiative and flexibility to grow transportation programs.
• Ability to handle confidential matters with tact and diplomacy.
• Strong written and oral communication to various audiences.

Responsabilidades

• Coordinate annual interview and onboarding cycles for 25+ student employees.
• Train new student employees and maintain internal knowledgebase.
• Audit processes to enhance service quality and performance.
• Support CRM operations, outreach, and technology teams as liaison.
• Analyze workflows and contribute to strategic planning and staffing.

Conocimientos

Strong communication

Customer service orientation

Conflict resolution

Organizational skills

Group presenting

Herramientas

Outlook

Excel

Salesforce

Smartsheet

Descripción del empleo

University of California, Los Angeles (UCLA) Transportation seeks a Customer Relations & Student Operations Analyst to manage frontline customer operations and oversee 25+ student staff. The role supports CRM workflows, training, audits, and process improvements to deliver high‑quality service to a campus of 90,000+ community members.

Reporting to the BCP Operations Supervisor, you will coordinate interview cycles, maintain knowledge resources, collaborate with outreach and technology teams, and