Customer Relations Representative

Ocean Drive Marketing; Miami (FL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Training & development

Career advancement

Team environment

Recognition incentives

Full-time role

Job summary

Ocean Drive Marketing in Miami is seeking a Customer Relations Representative to be the main contact for customers, building positive connections and ensuring an outstanding experience from start to finish. You will respond to inquiries, identify needs, and recommend products or services.

The role emphasizes empathy, clear communication, problem-solving, and collaboration with internal teams to deliver seamless service, maintain records, and support retention and engagement initiatives.

Qualifications

• Previous experience in customer service or customer relations is preferred.

Responsibilities

• Develop and maintain positive relationships with customers through professional and timely communication
• Respond to customer inquiries, providing accurate information and effective solutions
• Identify customer needs and recommend appropriate products or services
• Resolve customer concerns with empathy and professionalism
• Collaborate with internal teams to ensure customer satisfaction and seamless service delivery
• Maintain detailed and accurate customer records and interactions
• Follow up with customers to ensure issues have been resolved successfully
• Contribute to team goals by supporting customer retention and engagement initiatives

Skills

Excellent communication

Written communication

Problem-solving

Attention to detail

Customer-first attitude

Multitasking

Team player

Willingness to learn

Tools

Microsoft Office

Job description

Build Meaningful Customer Connections with Our Growing Team

Are you a people-focused professional who enjoys creating positive customer experiences? We're looking for an enthusiastic Customer Relations Representative to join our team. In this role, you'll serve as a key point of contact for customers, helping to strengthen relationships, address inquiries, and ensure an exceptional experience from start to finish.

If you have strong communication skills, a solution-oriented mindset, and thrive in a fast-paced environment, we'd love to hear from you.

What You'll Do:

• Develop and maintain positive relationships with customers through professional and timely communication
• Respond to customer inquiries, providing accurate information and effective solutions
• Identify customer needs and recommend appropriate products or services
• Resolve customer concerns with empathy and professionalism
• Collaborate with internal teams to ensure customer satisfaction and seamless service delivery
• Maintain detailed and accurate customer records and interactions
• Follow up with customers to ensure issues have been resolved successfully
• Contribute to team goals by supporting customer retention and engagement initiatives

What We're Looking For:

• Previous experience in customer service, customer relations, hospitality, retail, or a client-facing role is preferred
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Positive attitude with a customer-first approach
• Ability to multitask and prioritize in a dynamic environment
• Proficiency with Microsoft Office and basic computer systems
• Team-oriented mindset with a willingness to learn and grow professionally

What We Offer:

• Competitive compensation package
• Comprehensive training and ongoing professional development
• Opportunities for career advancement within a growing organization
• Supportive and collaborative team environment
• Employee recognition and performance-based incentives
• Full-time schedule with stability and growth potential

If you're passionate about delivering outstanding customer experiences and want to build a rewarding career with a company that values your contributions, We look forward to connecting with you!