Customer Relations Specialist - Growth & Retention

Gardner Ins and Fin Svcs Inc; Hellertown (PA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Jim Gardner - State Farm Agent in Hellertown, PA is seeking a Customer Relations Representative who will be the cornerstone of our community-focused insurance team. You will handle inquiries, resolve issues, and coordinate with agency staff to ensure outstanding service at every touchpoint.

Ideal candidates bring strong communication and problem-solving abilities, a background in customer service, and the ability to remain calm under pressure.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Customer service

Problem solving

Job description

Jim Gardner - State Farm Agent in Hellertown, PA is seeking a Customer Relations Representative who will be the cornerstone of our community-focused insurance team. You will handle inquiries, resolve issues, and coordinate with agency staff to ensure outstanding service at every touchpoint.

Ideal candidates bring strong communication and problem-solving abilities, a background in customer service, and the ability to remain calm under pressure.