Dynamic Front Desk & Client Care Specialist

State Farm; Hellertown (PA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Flexible schedule

Training & development

Opportunity for advancement

Bonus based on performance

Competitive salary

License Paid by Agency

Hourly Plus Commission/Bonus

Job summary

Jim Gardner - State Farm Agent is seeking a Receptionist to join the team in Hellertown, PA. The role involves greeting customers in person and on the phone, directing them to the appropriate team members, and managing appointment scheduling.

You will assist in handling inquiries and maintaining customer records, while engaging customers with insurance options and providing excellent service. The position supports administrative tasks with growth opportunities and a flexible schedule.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Multitasking

Sales conversations

Tools

Microsoft Office

CRM systems

Job description

Jim Gardner - State Farm Agent is seeking a Receptionist to join the team in Hellertown, PA. The role involves greeting customers in person and on the phone, directing them to the appropriate team members, and managing appointment scheduling.

You will assist in handling inquiries and maintaining customer records, while engaging customers with insurance options and providing excellent service. The position supports administrative tasks with growth opportunities and a flexible schedule.