Customer Relations Specialist ($19-$20)

Rollins, Inc.; Wisconsin; On-site; Full time

Job summary

Join a leading pest control company as a Customer Relations Specialist in Wisconsin. In this entry-level role, you will interact directly with customers, handling scheduling and ensuring satisfaction with services. The position offers competitive pay, comprehensive training, and growth opportunities within the company.

Benefits

Comprehensive benefits package including medical, dental, vision

401(k) plan with company match

Paid vacation, holidays, and sick leave

Employee discounts and tuition reimbursement

Industry leading training program

Qualifications

• Previous experience in Customer Service or Sales preferred.
• Basic computer skills in various software and web-based applications.

Responsibilities

• Answer incoming and make outbound calls to schedule and confirm service appointments.
• Navigate a Windows-based & Web-based system to track and optimize routes.
• Maintain customer database with accurate information.

Skills

Interpersonal skills

Communication skills

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Join to apply for the Customer Relations Specialist ($19-$20) role at Rollins, Inc.

21 hours ago Be among the first 25 applicants

Join to apply for the Customer Relations Specialist ($19-$20) role at Rollins, Inc.

Overview

$19/hr - $20/hr + NO EXPERIENCE NECESSARY

Want to Join the Best in Pests? Go Pro with Orkin.

As an Orkin Pro, you’ll put the "pro” in

Overview

Pay Range $19/hr - $20/hr + NO EXPERIENCE NECESSARY

Want to Join the Best in Pests? Go Pro with Orkin.

As an Orkin Pro, you’ll put the "pro” in protecting what people value most: their home.

You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes a company vehicle, competitive pay and a 401(k) program. Not to mention, you’ll receive opportunities to volunteer and give back.

You’ll join a team backed by more than 120 years of delivering top-notch service, and you’ll be a key player in maintaining our reputation as the best in pests.

With Orkin’s award-winning training program, you’ll receive all the tools you need to succeed. That means no industry experience required to start building your career as an Orkin Pro. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession resistant.

Ready to start a career with staying power? Apply now!

Responsibilities

As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that’s the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.

You will…

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you!
• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
• Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
• Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
• Reschedule unserviced accounts within 24 hours
• Participate in quality assurance processes, programs, and initiatives
• Safeguards customer’s privacy and other proprietary information
  
  

We Offer…

• Expected annual earnings range from $19/hr -$20/hr depending on individual performance.
• Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
• 401(k) plan with company match, employee stock purchase plan
• Paid vacation, holidays, and sick leave
• Employee discounts, tuition reimbursement, dependent scholarship awards
• Industry leading, quality, comprehensive training program
  
  

Why Orkin?

• You are interested in an opportunity with career potential in a reliable, recession-resistant industry
• You have a service-oriented mindset that leads you to build loyalty and trust with customers
• You hold yourself responsible to commitments
• You value being part of a team
• You want to keep learning, improving and developing as a leader
• You want to join a company that supports the community
• You want a career with a purpose at a mission-driven company that values
• Safety
• Professionalism
• Empathy
• Integrity
• Innovation
  

Qualifications

What do you need to be successful?

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently
  
  

What will my work environment be like?

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

• Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time
• Be able to regularly lift and/or move up to 25 pounds.
  
  

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Consumer Services

Referrals increase your chances of interviewing at Rollins, Inc. by 2x

Get notified about new Customer Relations Specialist jobs in Wisconsin, United States.

Customer Service Representative - Remote

Wisconsin, United States $19.00-$20.00 23 hours ago

Wisconsin, United States $48,900.00-$66,200.00 1 day ago

Oak Creek, WI $30,000.00-$44,000.00 1 day ago

Customer Relations Representative - State Farm Agent Team Member

Milwaukee, WI $40,000.00-$60,000.00 1 year ago

Customer Service Representative - State Farm Agent Team Member

Daytime Call Taker (Customer Service Rep)

Customer Service Representative - State Farm Agent Team Member

Greenfield, WI $40,000.00-$56,000.00 8 months ago

Seasonal & Regular Customer Service Representative - Mayfair

Milwaukee, WI $52,500.00-$71,250.00 1 month ago

Milwaukee, WI $24,752.00-$31,824.00 1 month ago

Customer Service Representative - Hybrid

Customer Service Representative- Brodhead

$18-$21/Hr+ Bonus-Licensed Health/Medicare Insurance Agent

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.