Customer Service Representative (Remote Work)

STS Aviation Group; Milwaukee (WI); Remote; Full time

Job summary

STS Aviation Group is seeking a Customer Service Representative for a fully remote position supporting Harley-Davidson. The role involves managing customer inquiries, demonstrating product knowledge, and ensuring exceptional customer experiences in a high-volume environment. If you have strong communication skills and a passion for problem-solving, apply now!

Benefits

Fully remote opportunity

Competitive pay up to $21.37/hour

Opportunity for career growth

Qualifications

• Experience in a high-volume call center or customer service role.
• Strong written and verbal communication skills.
• Ability to navigate complex systems.

Responsibilities

• Manage high volumes of inbound calls.
• Collaborate with departments to resolve issues.
• Document customer interactions thoroughly.

Skills

Communication

Problem-Solving

Organizational Skills

Technical Aptitude

Tools

CRM Tools

Job description

Customer Service Representative (Remote Work)

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Customer Service Representative (Remote Work)

Location: Milwaukee, Wisconsin
Employment Type: Full-Time | Contract
Shift: Flex Schedule (Monday–Friday, 8:00 AM – 7:00 PM)
Compensation: Up to $21.37/hour

STS Technical Services is hiring Customer Service Representatives to join the Harley-Davidson team in Milwaukee, Wisconsin. This is a fully remote position with structured expectations in a high-volume call center environment. If you thrive on delivering exceptional customer experiences and have a passion for problem-solving, we want to hear from you.

Position Overview

In this role, you’ll take the lead in addressing customer and dealer inquiries, ensuring each interaction is handled with professionalism, empathy, and urgency. You’ll work across departments, systems, and teams to resolve a variety of concerns—ranging from product questions to complex technical issues—while maintaining Harley-Davidson’s gold standard for customer satisfaction.

Key Responsibilities

• Manage high volumes of inbound calls from customers and dealers
• Respond to inquiries using multiple systems and internal resources
• Collaborate with various departments to resolve routine and complex issues
• Demonstrate deep product knowledge and brand commitment in every interaction
• Take ownership of customer concerns and follow through to resolution
• Document customer interactions accurately and thoroughly
• Exhibit a professional, brand-aligned demeanor at all times
• Adapt to a flexible schedule to support peak call times

Required Qualifications

• Prior experience in a high-volume call center or customer service role
• Strong written and verbal communication skills
• Ability to navigate complex systems and make independent decisions
• High attention to detail with excellent organizational skills
• Reliable internet connection and home office setup for remote work
• Willingness to work flexible hours between 8:00 AM and 7:00 PM, Monday–Friday
• Ability to work effectively in a remote, structured, and fast-paced environment

Preferred Qualifications

• Knowledge of Harley-Davidson products and services
• Experience supporting a dealer or franchise network
• Familiarity with CRM tools and case management systems
• Technical aptitude or background in mechanical products a plus
• Competitive pay up to $21.37/hour
• Fully remote opportunity with structured support
• Gain valuable experience with an iconic American brand
• Opportunity to support passionate customers and industry professionals
• Join a team that values collaboration, service, and loyalty

About STS Technical Services

STS Technical Services is a Top 100 Staffing Firm that partners with some of the largest names in aerospace, manufacturing, defense, and transportation. We offer contract, direct hire, and contract-to-hire solutions for skilled professionals across the United States.

If you’re ready to represent a legendary brand and support a loyal customer base with integrity and expertise, apply now or call 1-800-359-4787 to speak with a recruiter.