Customer Service Sales Representative (TSX)

Freddie Mac; Atlanta (GA); Remote; Full time

Job summary

Join a leading media and technology company as a Customer Service Representative. This flexible work-from-home position offers opportunities for growth in a collaborative environment. You will handle inbound calls, troubleshoot issues, and build relationships with customers. Competitive pay starts at $16/hour with additional bonuses based on sales performance, making it a rewarding career choice.

Benefits

Comprehensive benefits package

Engaging work environment

Flexible shift assignments

Qualifications

• 0-2 years of relevant work experience in customer service or sales.
• Available for flexible shifts including nights and weekends.

Responsibilities

• Handle inbound customer calls and provide end-to-end support.
• Troubleshoot technical problems and resolve customer inquiries.
• Build consultative relationships and promote company products.

Skills

Strong communication skills

Problem-solving skills

Ability to multitask

Education

Some High School Coursework

Job description

Employer Industry: Media and Technology

Why consider this job opportunity:
- Base pay of $16.00/hourly, plus a 5% quarterly bonus and the potential for uncapped monthly commissions based on sales performance
- Opportunities for career growth and progression within the organization
- Flexible work-from-home position with various shift assignments
- Comprehensive benefits package designed to support employees physically, financially, and emotionally
- Engaging and collaborative work environment focused on customer satisfaction
- Emphasis on teamwork and innovation in a rapidly changing industry

What to Expect (Job Responsibilities):
- Handle inbound customer calls, providing end-to-end support and ensuring a positive customer experience
- Troubleshoot technical problems and address general account inquiries through effective communication
- Build consultative relationships with customers to understand their needs and recommend additional products and services
- Maintain accurate records and follow established procedures to resolve customer issues efficiently
- Educate customers on self-service options and promote company products and services

What is Required (Qualifications):
- Must be available to work flexible shifts, including nights and weekends
- Minimum educational requirement: Some High School Coursework
- 0-2 years of relevant work experience in a customer service or sales role
- Strong communication skills and ability to articulate information clearly
- Ability to multitask using various tools and systems in a fast-paced environment

How to Stand Out (Preferred Qualifications):
- Experience in a sales environment with a focus on achieving performance metrics
- Familiarity with telecommunications products and services
- Demonstrated problem-solving skills and ability to handle customer complaints effectively
- Enthusiasm for technology and digital tools

#Media #CustomerService #SalesOpportunities #WorkFromHome #CareerGrowth

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