Customer Relations Specialist

GloFX International; Tallahassee (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Room for growth

Job summary

GloFX in Tallahassee, FL is seeking a Customer Relations Specialist to engage with customers via email, phone, and in person. You will explain products, take orders, handle returns, and ensure customers leave satisfied.

We value fast learners with excellent English writing and grammar, top-notch people skills, and the ability to thrive in a fast-paced environment. Room for growth and hourly compensation apply.

Qualifications

• Excellent people skills and a friendly demeanor.
• Typing speed of at least 50 WPM.
• Strong written and verbal communication.
• Excellent organization and attention to detail.
• Self-motivated and able to thrive in a fast-paced environment.
• Strong command of English grammar and writing.

Responsibilities

• Assist customers via email, live chat, and phone.
• Take orders by phone and in person.
• Explain products and how they work to customers.
• Respond to customer service emails with solutions that satisfy both customer and company.
• Monitor customer feedback and strive to improve the experience.

Skills

People skills

Typing speed

Communication

Organization

Self-motivated

English grammar

Job description

*Work for an award-winning Tallahassee based manufacturer of EDMproducts! *

ABOUT US

We are growing faster than expected and are always looking to add qualified staff members to ourrockstarteam!GloFXis the Electronic Dance Music Community’s premier supplier of Rave Glasses, Glow Gloves, and Light Up Accessories. We believe in making high-quality products, and we are not afraid to charge more for the best materials and product guarantees. We’re headquartered in Tallahassee, Florida, which is a great place to live. Our entire operation and staff is located here.

AWARD WINNING COMPANY

GloFXwas recently recognized as one of “Florida’s Top 50 Companies to Watch” by theGrowFLorganization and Governor Rick Scott and also won the 2017 Sterling Manufacturing Business Excellence Award for its class.

ABOUT THE JOB

Customer Relations Specialists

are responsible for the majority of customer relations and providing customer service to our customers, primarily via email and phone. Engage with fellow ravers and EDM enthusiasts by providing support by phone, email, and in person!

Job Duties:

• Assisting customers through email
• Assisting customers through live chat
• Assisting customers by phone
• Taking orders by phone
• Taking orders in person
• Explaining products and how they work
• Responding to customer service emails and providing the best solution for both the company and customer
• Ensuring that every customer leaves very happy
• Addressing return requests
• Monitoring company feedback on e-commerce sites
• Data Entry
• Improving the customer experience
• Assisting with other customer relations tasks

Required Skills

• Awesome people skills
• Type at least 50 WPM
• Communications skills
• Organization and close attention to detail
• Fast paced worker that is self-motivated and ambitious to help others
• English, writing, and grammar proficient.

COMPENSATION

• Hourly Pay + raise opportunities
• Room for growth

OUR MISSION

Our mission is simple: to provide our customers with quality service and the most innovative products on the market. With products ranging from Lasers and LED Gloves to our Diffraction Glasses and Luminescence Glasses, we are constantly striving to deliver new and unique products into the hands of those who want the hottest EDM-related gear available.