Customer Relations Specialist

Compass Health, Inc.; Raymore (MO); Hybride; USD 21 000 - 30 000; Plein temps

Résumé du poste

Compass Health, Inc. in Raymore, MO, is seeking a Customer Relations Specialist to greet patients, manage check-in/out, verify demographics and insurance, and collect co-pays. The role supports daily clinic operations and travel between nearby sites as needed.

The ideal candidate has strong communication, organization, and data-entry skills, with at least one year in customer service and a high school diploma or GED.

Qualifications

• High School/GED preferred.
• At least one year experience in customer service required.
• Valid driver's license and agency-established minimum automobile coverage required.

Responsabilités

• Greet patients and provide excellent customer service at every visit.
• Manage appointment check-in/check-out, including verifying insurance and demographics.
• Collect co-pays and complete necessary paperwork.
• Answer phones, direct messages, and assist with scheduling.
• Keep the front office and waiting areas organized and welcoming.
• Enter data accurately into electronic health records (EHR).
• Travel to nearby clinic locations as needed.
• Maintain strict patient confidentiality and follow HIPAA guidelines.

Connaissances

Customer service

Communication

Organizational skills

Data entry

Formation

High School/GED

Description du poste

Customer Relations Specialist

Department: Dental

Employment Type: Full Time

Location: Raymore - Sunset Lane

Compensation: $18.39 / hour

Description

Be the welcoming face and first point of contact for our organization—and help create a positive experience for every visitor and caller.
Schedule: Tuesday- Friday: Tuesday & Wednesday 7:15a-5:45p. Thursday 7:45a-6:15p. Friday 7:15a-6:00p.

Are you a friendly, organized professional who thrives in a fast-paced environment? We're looking for a Customer Relations Specialist (CRS) to be the welcoming face of our clinic and a key part of our integrated care team.

As a CRS, you'll greet patients, manage check-in and check-out for appointments (including primary care, dental, behavioral health, and specialists), verify insurance and demographic information, and collect co-pays. You'll also support day-to-day clinic operations to ensure things run smoothly and efficiently.

This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction.

Key Responsibilities

• Greet patients and provide excellent customer service at every visit
• Manage appointment check-in/check-out, including verifying insurance and demographics
• Collect co-pays and complete necessary paperwork
• Answer phones, direct messages, and assist with scheduling
• Keep the front office and waiting areas organized and welcoming
• Enter data accurately into electronic health records (EHR)
• Travel to nearby clinic locations as needed
• Maintain strict patient confidentiality and follow HIPAA guidelines

Requirements, Skills, Knowledge and Expertise

• High School/GED preferred
• At least one year experience in customer service required
• A valid driver's license and agency established minimum automobile coverage required

This Role Is a Great Match for Someone Who:

• Possesses strong communication and organizational skills
• Is comfortable in a high-traffic, patient-facing role
• Is detail-oriented with basic computer and data entry skills
• Willing to travel locally between clinic sites if needed