Customer Relations Specialist

Rollins, Inc.; Old Saybrook (CT); On-site; Full time

Job summary

A leading company in pest management services seeks a Customer Relations Specialist for their Orkin team. This entry-level position involves ensuring customer satisfaction, scheduling appointments, and maintaining customer records. You will benefit from a comprehensive training program, attractive hourly pay, and a supportive work environment with opportunities for growth.

Benefits

Medical, dental, and vision coverage

401(k) plan with company match

Paid vacation and sick leave

Tuition reimbursement

Qualifications

• Previous experience in Customer Service or Sales preferred.
• Strong attention to detail and follow-through.
• Basic computer skills in various software and web-based applications.

Responsibilities

• Field incoming requests, schedule service visits and maintain efficient routes.
• Answer incoming calls and make outbound calls to customers.
• Monitor, update and maintain customer database with accurate information.

Skills

Interpersonal skills

Communication skills

Attention to detail

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office

Web-based applications

Job description

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Overview

As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.

We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.

Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.

You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you’ll receive opportunities to volunteer and give back.

With Orkin’s award-winning training program, you’ll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession resistant.

Ready to start a career with staying power? Apply now!

https://www.youtube.com/watch?app=desktop&v=c8sA3tJt-MU&feature=youtu.be

Responsibilities

As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that’s the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you!
• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
• Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
• Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
• Reschedule unserviced accounts within 24 hours
• Participate in quality assurance processes, programs, and initiatives
• Safeguards customer’s privacy and other proprietary information

Benefits

• Pay of USD $20.00 to $22.00 hourly
• Comprehensive benefits including medical, dental, vision, maternity, & life insurance
• 401(k) plan with company match, employee stock purchase plan
• Paid vacation, holidays, and sick leave
• Employee discounts, tuition reimbursement, dependent scholarship awards
• Industry leading, quality, comprehensive training program

Why choose Orkin?

• Founded in 1901, Orkin provides comprehensive pest management services for residential and commercial customers.
• The pest management industry is growing and recession resistant.
• You have a service-oriented mindset that builds loyalty and trust with clients.
• You are responsible and value teamwork.
• You want to join a financially stable and growing company, the largest subsidiary of Rollins (NYSE: ROL).

Qualifications

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Ability to prioritize tasks and manage time efficiently
• All qualified applicants will be considered according to applicable laws

Work Environment

Candidates must meet physical requirements and perform job duties safely, with or without accommodations:

• Comfortable working at a desk with a computer, keyboard, telephone, and office equipment for extended periods.
• Ability to regularly lift and/or move up to 25 pounds.

Orkin is an Equal Opportunity Employer.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Consumer Services