Customer Service Agent (Remote)

Jerry; Springfield (MA); Remote; Full time

Job summary

Join a fast-growing fintech startup as a Customer Service Agent at Jerry, where you'll help customers with their insurance policies. Your responsibilities include assisting with service requests and retaining policyholders, while enjoying perks like ongoing training and remote work flexibility.

Benefits

Pay for P&C license

Ongoing training and mentorship

Remote work equipment provided

Qualifications

• Passionate about helping others.
• Ability to multitask and manage multiple competing priorities.

Responsibilities

• Respond to inbound calls from existing customers.
• Process service requests (e.g., adding/removing vehicles).
• Help customers with questions regarding existing insurance policies.

Skills

Multitasking

Customer service

Problem-solving

Education

High school diploma or equivalent

Job description

Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we’re on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019, we have amassed over 4M customers, and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store.

We are looking for a Customer Service Agent to join our growing team! In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. If you are looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you!

How you will make an impact :

Respond to inbound calls from existing customers

Process service requests such as adding / removing vehicles and drivers, adding lienholder information, sending policy documents, etc.

Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy

Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation to make a measurable difference in the lives of millions, we'd love to hear from you!

Who you are :

You can multitask and manage multiple competing priorities

You are passionate about helping others

Compensation and perks :

Hourly wage : $18.00 - 21.00

We will pay for your P&C license (expected within 60 days after starting)

Ability to work remotely (we provide work equipment)

Ongoing training and mentorship from our leadership team

An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them

Schedule :

Monday to Friday 12 : 30pm - 9pm ET

While we appreciate your interest and application, only applicants under consideration will be contacted.

Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.

Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [e-mail]

About Jerry.ai :

Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets.

Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all.

We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started.

Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.

Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

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