Customer Service Professional

Davita Inc.; Portland (OR); Remote; Full time

Job summary

A leading healthcare company is seeking a Customer Service Professional I for a fully remote role, helping members by answering inquiries about benefits and eligibility. Ideal candidates will have strong customer service skills, experience with call center environments, and a dedication to compassionate support. Join a team dedicated to making a meaningful impact in the healthcare sector with opportunities for growth.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Employee Assistance Program

Paid Time Off

Qualifications

• 1+ year of customer service experience required.
• Strong multitasking and computer navigation skills essential.
• Ability to work independently in a quiet home office.

Responsibilities

• Answer inbound calls regarding benefits, claims, eligibility, and prior authorizations.
• Provide empathetic, accurate, and efficient service on recorded phone lines.
• Document all interactions and follow up as needed.

Skills

Multitasking

Computer navigation

Phone etiquette

Active listening

Empathy

Education

High school diploma or equivalent

Tools

Salesforce

Job description

Customer Service Professional I *Location: *Remote (Must reside in OR, WA, ID, or UT)
*Category: *Customer Service Representative (General)
*Employment Type: *5-Month Contract (Potential for Early Conversion to Full-Time)
Be the Voice That Makes a Difference Are you passionate about helping others and making a meaningful impact every day? Join a team where member service is #1 and your voice truly matters. As a Customer Service Professional I, you'll be the first point of contact for members, providers, and partners-delivering compassionate, knowledgeable support that keeps our community connected and cared for.
What You'll Do:
* Answer inbound calls regarding benefits, claims, eligibility, and prior authorizations
* Provide empathetic, accurate, and efficient service on recorded phone lines
* Educate members and providers using clear, professional communication
* Navigate multiple systems and screens while maintaining a calm, helpful demeanor
* Document all interactions and follow up as needed to ensure resolution
What You Bring:
* 1+ year of customer service experience (call center, insurance, healthcare, banking, etc.)
* Strong multitasking and computer navigation skills (2+ screens, web-based tools)
* Excellent phone etiquette, active listening, and empathy
* High school diploma or equivalent
* Ability to work independently in a quiet, secure home office
* Willingness to be on camera during training and coaching sessions
Bonus Skills (Nice to Have):
* Familiarity with medical terminology, claims processing, or EHR systems
* Experience with Salesforce, Radar, or revenue cycle operations
* Knowledge of health insurance or prior authorization workflows
Why You'll Love This Role:
* Fully remote-work from the comfort of your home (with hard-wired internet)
* Structured 15-week training program with live coaching and certification
* Opportunity for early conversion to full-time employment
* Be part of a mission-driven team that values quality, service, and compassion
* Supportive leadership and a culture that prioritizes growth and excellence
Work Environment & Schedule:
* *Training:* M-F, 8:00 AM-4:30 PM PT (some flexibility available)
* Post-training shifts may include *evenings *(until 7-8 PM PT) and *Saturdays* (8-4:30 PM PT)
* Shift bids will occur around weeks 5-6 of training
* Must maintain schedule adherence and call quality metrics (800 sec. AHT, 90%+ quality)
Tech Requirements:
* Hard-wired internet (Cable, DSL, or Fiber only)
* Minimum 50 Mbps download / 5 Mbps upload
* Cambia-issued equipment must be used exclusively for work
Apply Today and Help Us Deliver Care with Compassion If you're ready to bring your heart, your voice, and your skills to a team that values every interaction, we want to hear from you. Join us and be part of something meaningful.
Pay and Benefits The pay range for this position is $17.00 - $19.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully remote position.
Application Deadline This position is anticipated to close on Jun 23, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.