Customer Service Representative - REMOTE

TEKsystems; San Antonio (TX); Remote; Full time

Job summary

A leading technology company offering business insurance is seeking a Customer Service Representative in San Antonio. This fully onsite role focuses on providing exceptional service to current clients, addressing their policy inquiries, and ensuring high retention rates. Candidates with bilingual skills or insurance experience are preferred, along with a strong service mentality in a collaborative team environment.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

Time Off/Leave

Qualifications

• Preference for licensed and/or bilingual candidates.
• Insurance experience is a plus; prefer auto insurance experience.
• Entry Level.

Responsibilities

• Maintaining industry-leading service standards.
• Timely entry of all inbound leads.
• Following up on website applications.

Skills

Customer service

Customer support

Call center

Data entry

Education

Associates degree

Job description

Customer Service Representative - REMOTE

Customer Service Representative - REMOTE

Description

Job Description

Insurance Company is a start up (started in 2017) and offers business insurance like workers comp, liability, commercial auto insurance to small businesses. It is like the GEICO for businesses. Refers to themselves as a technology company that does insurance and not an insurance company using technology.

It is all internet driven business so NO COLD CALLING as of right now. Following up on website applications and answering inbound calls from businesses wanting more information. It is customer service for current clients.

The Client Services Representative will be responsible for, but not limited to:

Maintaining industry leading service standards by providing prompt service and one call resolution.

Timely entry of all inbound leads

Availability and dependability to multitask between systems and job duties such as documentation, taking calls, following up on items as needed.

Highly focused on a total team environment to create a great culture that centers around servicing the customer and creating growth for the company.

Most calls will be from current clients who have questions about their policy in regards to coverage, billing, clarification, etc.

From the manager, "Our service team is focused on our customers and how we can best service their needs with current policies and provide opportunity for additional coverage and overall retention."

• Preference for licensed and/or bilingual candidates with open availability. Pay for unlicensed is $19.00/hr and licensed is $21.47/hr. We would like for 2 or 3 of the 6 to be licensed and/or bilingual. Same hybrid potential after 90 days
  
  
  

Skills

Customer service, customer support, call center, data entry

Top Skills Details

Customer service,customer support,call center

Additional Skills & Qualifications

insurance experience is a plus. Prefer auto insurance experience but any other insurance is good to have too

call center

associates degree

Experience Level

Entry Level

Pay And Benefits

The pay range for this position is $19.00 - $21.47/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully onsite position in San Antonio,TX.

Application Deadline

This position is anticipated to close on Jun 13, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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