Customer Relations Specialist

Compass Health, Inc.; Linn Creek (MO); On-site; USD 31,000 - 41,000; Full time

Job summary

Compass Health, Inc. seeks a Customer Relations Specialist to be the welcoming face of our clinic, greeting patients, managing check-in and check-out, and supporting front-desk operations.

You will verify insurance, collect co-pays, answer phones, and assist with scheduling while ensuring HIPAA compliance and a positive patient experience across multiple locations.

Qualifications

• Minimum one year of customer service experience.
• High School Diploma or GED preferred.
• A valid driver's license and auto insurance minimum.

Responsibilities

• Greet patients and provide excellent service at every visit.
• Check-in/check-out for appointments and verify demographics.
• Verify insurance information and collect co-pays.
• Answer phones and assist with scheduling.
• Maintain welcoming front office and accurate data entry into EHR.
• Travel to nearby clinic locations as needed.
• Protect patient confidentiality and follow HIPAA rules.

Skills

Customer service

Communication

Data entry

Education

High School Diploma

Job description

Be the welcoming face and first point of contact for our organization—and help create a positive experience for every visitor and caller.

Schedule: 7:30am-5:00pm. 40 hours weekly.

Are you a friendly, organized professional who thrives in a fast-paced environment? We’re looking for a Customer Relations Specialist (CRS) to be the welcoming face of our clinic and a key part of our integrated care team.

As a CRS, you'll greet patients, manage check-in and check-out for appointments (including primary care, dental, behavioral health, and specialists), verify insurance and demographic information, and collect co-pays. You’ll also support day-to-day clinic operations to ensure things run smoothly and efficiently.

This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction.

Key Responsibilities

• Greet patients and provide excellent customer service at every visit
• Manage appointment check-in/check-out, including verifying insurance and demographics
• Collect co-pays and complete necessary paperwork
• Answer phones, direct messages, and assist with scheduling
• Keep the front office and waiting areas organized and welcoming
• Enter data accurately into electronic health records (EHR)
• Travel to nearby clinic locations as needed
• Maintain strict patient confidentiality and follow HIPAA guidelines

Requirements, Skills, Knowledge And Expertise

• High School/GED preferred
• At least one year experience in customer service required
• A valid driver's license and agency established minimum automobile coverage required

Role

This Role Is a Great Match for Someone Who:

• Possesses strong communication and organizational skills
• Is comfortable in a high-traffic, patient-facing role
• Is detail-oriented with basic computer and data entry skills
• Willing to travel locally between clinic sites if needed