Customer Relations Specialist

Talentoma; North Carolina; Remote; USD 39,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Paid leave

401(k)

Maternity leave

Stipends

Job summary

Talentoma is seeking a Customer Relations Specialist to answer questions via phone, email, and live chat. You will respond to inquiries, resolve service issues, and share accurate product information to ensure clear, dependable support.

This fully remote role is based in the United States and requires a 40-hour work week with flexible days. You will maintain customer profiles in Zoho CRM, track tickets in Salesforce Service Cloud, and collaborate with the support team to move requests toward

Qualifications

• High school diploma or equivalent.
• 1–2 years in customer relations, customer support, contact center, or related experience preferred.
• Knowledge of customer inquiry handling and professional phone, email, and chat practices.
• Familiarity with Zoho CRM and Salesforce Service Cloud preferred.
• Familiarity with RingCentral and LiveChat preferred.

Responsibilities

• Receive customer questions via phone, email, live chat, and service tickets and identify the reason for each contact.
• Listen to customer concerns, ask clarifying questions, and provide accurate product or service information.
• Create and update customer profiles and notes in CRM.
• Track service tickets from opening to resolution in a support platform.
• Handle conversations through a contact-center phone system.
• Respond to real-time questions through live chat.
• Research account history to provide consistent responses.
• Follow up with customers to move requests forward.
• Escalate unresolved or urgent issues with complete notes.
• Meet quality expectations with accurate responses and timely follow-up.

Skills

Customer relations

Communication

Phone etiquette

Written communication

Education

High school diploma

Tools

Zoho CRM

Salesforce Service Cloud

RingCentral

LiveChat

Job description

Job Title: Customer Relations Specialist

Monthly Pay: $3,533 - $4,962 USD per month

Summary:

Phone calls, emails, and live chat are the three ways this role connects with customers. The Customer Relations Specialist responds directly to customer questions, resolves service concerns, and shares accurate product or service information so customers receive clear and dependable support. This role sits on the customer service team and works under a customer service team lead while partnering with customers, support teammates, and internal service contacts. The position is fully remote and work from home in North Carolina, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary. Success in this role matters because thoughtful, timely communication helps maintain positive customer relationships and keeps service requests moving toward resolution.

Job Responsibilities:

• Receive customer questions through a phone queue, email inbox, live chat, and service tickets, then identify the reason for each contact.
• Listen carefully to customer concerns, ask relevant clarifying questions, and provide accurate product or service information within assigned guidance.
• Create and update customer profiles, interaction notes, and request details in a CRM such as Zoho CRM.
• Track service tickets from opening through resolution in a support platform such as Salesforce Service Cloud.
• Handle incoming and outbound customer conversations through a contact-center phone system such as RingCentral.
• Respond to real-time questions through a live chat platform such as LiveChat while maintaining a professional and helpful tone.
• Research available account history, prior notes, and service information to provide consistent responses across communication channels.
• Follow up with customers when additional details, updates, or confirmation are needed to move a request forward.
• Escalate unresolved, urgent, or specialized service issues to the customer service team lead or appropriate internal service contact with complete notes.
• Meet quality expectations through accurate responses, timely turnaround, complete notes, and reliable follow-up on assigned customer requests.

Qualifications:

• High school diploma or equivalent.
• About 1-2 years of customer relations, customer support, contact center, or related experience preferred.
• Knowledge of customer inquiry handling, service issue resolution, and professional phone, email, and chat practices.
• Familiarity with a CRM such as Zoho CRM and a support platform such as Salesforce Service Cloud preferred.
• Familiarity with a contact-center phone system such as RingCentral and a live chat platform such as LiveChat preferred.
• Ability to interpret customer concerns, explain product or service information clearly, and maintain respectful interactions.
• Strong written and verbal communication skills, including the ability to tailor responses for phone, email, and chat channels.
• Ability to prioritize a changing queue, maintain accurate interaction notes, and follow established service workflows.
• Reliable computer, high-speed internet, and quiet private workspace, with availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.
• Fully remote work supporting customers from a dedicated home workspace.
• Structured onboarding and training on Zoho CRM, Salesforce Service Cloud, RingCentral, and LiveChat.
• Regular check-ins with the customer service team lead for coaching, priorities, and service guidance.
• Opportunities to build customer relations, case handling, channel communication, and service resolution skills.

Benefits:

• Health coverage, paid leave, a 401(k), maternity leave, and stipends.