Customer Service Associate

Talentoma; Washington; Remoto; USD 48.000 - 66.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health coverage

Paid leave

401(k)

Bonus opportunities

Stipends

Descrizione del lavoro

Talentoma is seeking a fully remote Customer Service Associate based in Washington, United States. The role requires a 40-hour week, with flexible days and shifts, and involves answering questions, updating tickets, and ensuring accurate notes for every interaction.

You will work with the customer service team lead, collaborate with teammates, and use Freshdesk, Salesforce, and Talkdesk to deliver dependable resolutions and timely follow-ups.

Competenze

• High school diploma or equivalent.
• No experience required; related customer-facing or office support experience preferred.
• Familiarity with handling customer questions, service tickets, product or service information, and follow-up tasks preferred.
• Comfortable learning Freshdesk, Salesforce, and Talkdesk.

Mansioni

• Receive customer questions via shared queue, calls, emails, or service tickets and identify the reason for each contact.
• Verify account details and prior interactions before responding clearly.
• Provide routine answers using approved resources and explain next steps.
• Create/update service tickets in Freshdesk, recording concern, actions, and outcome.
• Document interactions in Salesforce for team reference.
• Manage calls with Talkdesk and document results.
• Follow up for additional information or promised updates to move requests forward.
• Route complex questions to team lead with notes and history.
• Coordinate with teammates to share updates and avoid duplicate outreach.
• Close tickets after confirming resolution and next steps.
• Meet quality expectations through accurate answers, timely turnaround, and thorough notes.

Conoscenze

Written communication

Multitasking

Professional phone etiquette

Formazione

High school diploma or equivalent

Strumenti

Freshdesk

Salesforce

Talkdesk

Descrizione del lavoro

Monthly Pay: $4,291 - $5,877 USD per month

Summary:

A customer question arrives, gets checked, answered, recorded, and closed with clear notes. This temporary Customer Service Associate provides direct assistance that helps customers understand product or service information and receive dependable resolutions. The Associate sits within the customer service team and works under a customer service team lead. Daily collaboration includes customers, support teammates, and team leads when questions need additional review. This position is fully remote and performed work from home in Washington, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities:

• Receive customer questions through a shared queue, incoming calls, emails, and service tickets, then identify the reason for each contact.
• Verify available account details, prior interactions, and product or service information before providing a clear, appropriate response.
• Answer routine questions directly using approved resources, explaining next steps in straightforward and respectful language.
• Create and update service tickets in a support platform such as Freshdesk, capturing the customer concern, actions taken, and outcome.
• Record interaction details in a CRM such as Salesforce so teammates can understand the current status and previous contact history.
• Use a contact-center phone system such as Talkdesk to manage assigned calls, document call results, and return messages when follow-up is needed.
• Follow up with customers when additional information, clarification, or a promised update is required to move a request forward.
• Route unresolved, unusual, or sensitive service questions to a customer service team lead with complete notes and relevant interaction history.
• Coordinate with support teammates to confirm accurate answers, share helpful updates, and prevent duplicate outreach on open requests.
• Close completed tickets after confirming the response is recorded and the customer has been given the appropriate next step.
• Meet quality expectations through accurate answers, timely turnaround, complete notes, and reliable follow-up on assigned requests.

Qualifications:

• High school diploma or equivalent.
• No experience required; related customer-facing or office support experience preferred.
• Familiarity with handling customer questions, service tickets, product or service information, and follow-up tasks preferred.
• Comfortable learning a support platform such as Freshdesk, a CRM such as Salesforce, and a contact-center phone system such as Talkdesk.
• Ability to read customer messages carefully, identify the main request, and provide clear written responses.
• Ability to communicate professionally by phone and email while maintaining a helpful, respectful approach.
• Ability to maintain accurate interaction notes and organize several assigned requests through completion.
• Reliable computer, high-speed internet, and quiet private workspace required for fully remote work.
• Availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.
• Fully remote work supporting customers from a dedicated home workspace.
• Structured onboarding and training on Freshdesk, Salesforce, Talkdesk, service workflows, and response resources.
• Regular check-ins with the customer service team lead for guidance, feedback, and workflow support.
• Opportunities to build skills in customer communication, service ticket handling, product knowledge, and follow-up coordination.

Benefits:

• Benefits include health coverage, paid leave, a 401(k), bonus opportunities, and stipends.