Customer Relations Associate

Talentoma; Maryland; Remote; USD 39,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Paid time off

401(k)

Maternity leave

Bonus opportunities

Job summary

Talentoma is hiring a remote Customer Relations Associate based in Maryland. You will answer customer questions, document interactions in Salesforce, and guide customers through next steps. A strong focus on clear communication and accurate information flow is required.

This entry-level, fully remote position supports the customer service team and collaborates with product contacts to resolve routine inquiries. A 40-hour workweek with variable shifts is expected.

Qualifications

• Must have a high school diploma or equivalent.
• No experience required; related customer-facing or administrative experience preferred.
• Familiarity with customer relations workflows including receiving questions, researching information, documenting interactions, and closing routine requests.

Responsibilities

• Receive customer questions through support platforms (Zendesk, RingCentral, LiveChat, email, tickets).
• Review requests with relevant details and prior interactions to provide accurate responses.
• Provide clear, courteous answers using approved knowledge resources and confirm next steps.
• Create and update customer interaction notes in a CRM (Salesforce) including actions and follow-ups.
• Ask focused follow-up questions when information is missing or unclear.
• Monitor open tickets and respond to replies until resolution or handoff is done.
• Escalate complex matters to a team lead with complete notes.

Skills

Clear communication

Written communication

Organization

Education

High school diploma or equivalent

Tools

Salesforce

Zendesk

RingCentral

LiveChat

Job description

Monthly Pay: $3,533 - $4,962 USD per month

Summary:

A customer question arrives, is reviewed, answered, recorded, and closed with clear notes that help preserve a consistent customer experience. This entry level contract Customer Relations Associate manages customer relations requests and makes sure customers receive accurate product or service information and a clear next step. The associate sits on the customer service team and works under a customer service team lead. The role partners with customers, support teammates, and internal product or service contacts to resolve routine questions and route matters needing added review. This is a fully remote, work from home position based in Maryland, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities:

• Receive customer questions through a support platform such as Zendesk, a contact-center phone system such as RingCentral, a live chat such as LiveChat, email inboxes, and assigned service tickets.
• Review each request for the customer’s question, relevant details, prior interactions, and the product or service information needed to provide a useful response.
• Provide clear, courteous answers using approved knowledge resources and current product or service information while confirming the customer understands the next step.
• Create and update customer interaction notes in a CRM such as Salesforce, including the request, actions taken, information shared, and planned follow-up.
• Ask focused follow-up questions when information is missing, unclear, or needed to address the customer’s concern accurately.
• Monitor open service tickets, respond to customer replies, and keep request status current until an appropriate resolution or handoff is completed.
• Escalate complex, sensitive, or unresolved customer matters to a customer service team lead or the appropriate internal contact with complete notes.
• Coordinate with support teammates and product or service contacts to obtain accurate information for customer responses and follow-up actions.
• Identify recurring customer questions or unclear information and share observations with the customer service team lead for review.

Qualifications:

• High school diploma or equivalent.
• No experience required; related customer-facing or administrative experience preferred.
• Familiarity with customer relations workflows, including receiving questions, researching available information, documenting interactions, and closing routine requests.
• Preferred familiarity with a CRM such as Salesforce and a support platform such as Zendesk for tracking customer interactions and service tickets.
• Preferred comfort using a contact-center phone system such as RingCentral and a live chat such as LiveChat to communicate with customers.
• Ability to read product or service information carefully and explain it in clear, courteous language.
• Ability to maintain organized interaction notes, follow established response guidance, and recognize when a matter needs escalation.
• Reliable computer, high-speed internet, and a quiet private workspace, with availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.
• Fully remote work from a dedicated home workspace in Maryland, United States.
• Structured onboarding and training on Salesforce, Zendesk, RingCentral, LiveChat, customer interaction practices, and team workflows.
• Regular check-ins with the customer service team lead to discuss questions, priorities, and development.
• Opportunities to build skills in customer information management, service request handling, knowledge resource use, and escalation handling.
• Health coverage, paid leave, a 401(k), maternity leave, and bonus opportunities.