Customer Solutions Agent

Talentoma; Missouri; Teletrabalho; USD 39 000 - 55 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health coverage

Paid leave

401(k)

Maternity leave

Stipends

Resumo da oferta

Talentoma is seeking a Customer Solutions Agent. This fully remote position in Missouri offers a 40-hour workweek. You will answer questions, clarify information, and guide customers toward practical next steps across chat, email, and tickets.

You’ll use Pipedrive, Oracle Service Cloud, and Olark, maintain accurate notes, and collaborate with teammates to resolve requests while preserving customer privacy.

Qualificações

• High school diploma or equivalent.
• No experience required; related experience preferred.
• Experience with customer solutions and service-request handling.
• Ability to learn and use Pipedrive CRM.
• Familiarity with Oracle Service Cloud and Olark live chat.
• Strong verbal and written communication.
• Ability to work a 40-hour week remotely from Missouri.

Responsabilidades

• Monitor and respond to customer questions via support channels.
• Provide clear information about products, services, and steps.
• Verify customer details and purpose of requests before guiding actions.
• Enter interaction notes and details into Pipedrive accurately.
• Research internal information to locate relevant answers.
• Follow up with customers for status updates when needed.
• Coordinate with teammates when issues span multiple teams.
• Escalate urgent or sensitive concerns with concise notes.
• Maintain courteous, professional communication across channels.
• Meet quality expectations with timely responses and complete notes.

Conhecimentos

Customer communication

CRM usage

Problem solving

Documentation

Formação académica

High school diploma or equivalent

Ferramentas

Pipedrive

Oracle Service Cloud

Olark

Descrição da oferta de emprego

Monthly Pay: $3,533 - $4,962 USD per month

Summary:

When customers reach out, this role makes sure they leave with an answer they understand. As a Customer Solutions Agent, you respond directly to questions, clarify product or service information, and guide customers toward practical next steps. You sit within the customer service team and work under a customer service team lead who guides daily priorities. You partner with customers, support teammates, and internal service contacts to resolve requests and share clear updates. This fully remote role is based in Missouri, United States, and you will work from home in a desk-based setting. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities:

• Monitor incoming customer questions from a support platform such as Oracle Service Cloud and a live chat such as Olark, prioritizing requests by stated need and arrival order.
• Respond to customer calls, messages, and service tickets with clear information about available products, services, processes, and next steps.
• Confirm customer details and the purpose of each request before providing guidance or routing the request for additional help.
• Use a CRM such as Pipedrive to enter accurate interaction notes, customer details, request status, and agreed follow-up actions.
• Research approved internal information to locate relevant answers, explain options in plain language, and verify that the response addresses the customer question.
• Follow up with customers when additional details, confirmation, or a status update is needed to move a request forward.
• Coordinate with support teammates and internal service contacts when a request requires information or action outside the Agent's assigned scope.
• Escalate unresolved, urgent, or sensitive customer concerns to a customer service team lead with complete notes and a concise summary of steps already taken.
• Maintain courteous, professional interactions across phone, chat, email, and ticket channels while protecting customer privacy.
• Meet quality expectations through accurate responses, timely turnaround, complete notes, and dependable follow-up on open customer requests.

Qualifications:

• High school diploma or equivalent.
• No experience required; related experience preferred.
• Familiarity with customer solutions, service request handling, and explaining product or service information in a helpful manner.
• Ability to learn and use a CRM such as Pipedrive for customer details, interaction notes, and request updates.
• Comfort using a support platform such as Oracle Service Cloud and a live chat such as Olark to manage customer conversations.
• Strong verbal and written communication skills, including the ability to explain information clearly and respectfully.
• Ability to stay focused while reviewing request details, following established steps, and identifying when help is needed.
• Reliable computer, high-speed internet, and a quiet private workspace, with availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.
• Fully remote work from a desk-based home workspace.
• Structured onboarding and training on a CRM such as Pipedrive, a support platform such as Oracle Service Cloud, and a live chat such as Olark.
• Regular check-ins with the customer service team lead for guidance, feedback, and priority alignment.
• Skills development in customer solutions, root cause analysis, service request workflows, and customer communication.

Health coverage, paid leave, a 401(k), maternity leave, and stipends.