Customer Relations Representative - State Farm Agent Team Member Oak Lawn

Bryan Kovach; Oak Lawn (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Paid time off

Opportunity for advancement

Job summary

Bryan Kovach State Farm Agent is hiring a Customer Relations Representative in Oak Lawn, IL. This full-time role focuses on delivering exceptional client experiences, handling inquiries, and supporting the agency's growth and community engagement.

You will coordinate with team members, maintain client records, and contribute to retention efforts in a supportive, growth-oriented environment.

Qualifications

• Strong communication and problem-solving abilities.
• Experience in customer service preferred.
• Ability to stay calm in high-stress situations.

Responsibilities

• Handle customer inquiries and resolve issues.
• Maintain and update client records.
• Support customer retention initiatives.
• Coordinate with other team members to ensure customer satisfaction.

Skills

Communication skills

Customer service experience

Stress management

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Oak Lawn

• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

Our agency has been proudly serving the community for 19 years, continuing a family legacy that began when my grandfather opened the agency in 1955. With a team of 4, we focus on creating a professional, growth-oriented environment where everyone is supported in reaching their goals - both personal and professional.

I earned my bachelor’s degree from Eastern Illinois and am passionate about helping people understand the importance of insurance, how it protects families, and how it plays a role in planning for the future. Giving back to the community is also a priority for us, we partner with Oak Lawn High School, raise funds with Filling the Gap, and regularly host food and clothing drives.

Team members enjoy benefits including health insurance, a 401K, and ongoing training to help them grow in their careers. If you’re looking for a place where you can make a difference, be supported, and be part of a close-knit team, we’d love to connect with you.

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Bryan Kovach - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation $50,000.00 - $70,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.