Customer Relations Representative - State Farm Agent Team Member

Jason Barnes State Farm Insurance Agency; South Holland (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Licensing paid by agency

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Competitive salary

Flexible schedule

Training & development

Job summary

Jason Barnes State Farm Insurance Agency in South Holland, IL is seeking a Customer Relations Representative to join a dynamic agency team focused on delivering exceptional service.

The role offers a full-time schedule with licensing paid by the agency, a performance-based bonus, health insurance, PTO, and opportunities for advancement.

Responsibilities include handling inquiries, maintaining records, supporting retention efforts and coordinating with colleagues to ensure customer satisfaction.

Qualifications

• Strong communication and problem-solving abilities.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem solving

Customer service

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in South Holland - IL

• Licensing paid by agency
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Competitive salary
• Flexible schedule
• Training & development

About our agency

I opened my agency in 2020 and currently have a team of six talented professionals who bring energy and passion to everything we do. Before becoming a State Farm agent, I spent several years in financial services, where I served as a Director of Operations — an experience that taught me the importance of strong leadership, efficiency, and delivering outstanding service.

Outside of work, I’m a proud supporter of my local high school (and alma mater) and actively contribute to our community, including involvement with a local women’s shelter. When I’m not in the office, you’ll likely find me out on my motorcycle, boating, or cheering for the Chicago Bears.

I offer my team a strong benefits package that includes paid time off, group life insurance, health benefits, and coverage for licensing costs. We also prioritize work‑life balance to ensure everyone can succeed both personally and professionally.

Our office is a high‑energy, upbeat, and competitive environment where growth is encouraged and achievements are celebrated. I’m looking for team members who are ambitious, motivated, and excited about the opportunity to grow their career while helping others protect what matters most.

Role description

As a Customer Relations Representative - State Farm Agent Team Member with Jason Barnes - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.

Compensation $45,000.00 - $65,000.00 per year

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