Customer Relations Representative - State Farm Agent Team Member Mesquite - TX

ROSALINDA AGUERO INSURANCE AGENCY INC.; Mesquite (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Growth potential/Opportunity for adv.

Paid time off

Valuable career-building experience

Job summary

Rosalinda Aguero Insurance Agency Inc. in Mesquite, TX is seeking a Customer Relations Representative to deliver exceptional client experiences as a State Farm Agent Team Member.

You will generate the kind of client-focused service that reinforces growth, handling inquiries, coordinating with the team, and supporting the community’s insurance needs. This full-time role emphasizes customer care, proactive problem-solving, and collaboration with office staff.

Qualifications

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

Responsibilities

• Establish customer relationships and follow up with customers as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Mesquite - TX

• 401(k) matching
• Paid time off

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Rosalinda Aguero - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS

• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience

Compensation $35,000.00 - $50,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.