Customer Relations Representative - State Farm Agent Team Member Houston, TX

Masters4disasters; Houston (TX); On-site; USD 35,000 - 75,000; Full time

Benefits offered by this job

Growth potential/Advancement

Paid time off

Career-building experience

Job summary

State Farm Agent Team Member in Houston, TX seeks a Customer Relations Representative to deliver exceptional client experiences. You will resolve inquiries, coordinate with agency staff, and anticipate community needs, with growth opportunities for driven, sales-minded candidates.

The role emphasizes customer-focused service, accurate information, and proactive engagement to expand the agency’s client base.

Qualifications

• Dedicated to customer service.
• Able to relate to customers, answer questions, and anticipate needs.
• Excellent communication to assist customers and coordinate with team members.
• Proactive in problem-solving.
• Ability to get Licensed.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service including inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a needs-based review process to educate customers about insurance options.
• Use exemplary communication to meet customer needs and promote business growth.

Skills

Customer service

Relationship skills

Communication

Problem solving

Licensing readiness

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Houston, TX

Replies within 24 hours

ROLE DESCRIPTION

As a Customer Relations Representative with Shane Rogers, State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving
• Ability to get Licensed

BENEFITS

• Growth potential/Opportunity for advancement within my office
• Paid time off
• Valuable career-building experience

Compensation $35,000.00 - $75,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.